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Customer Support Associate

2 months ago

Everett, Washington, United States Dealer eProcess Full time
JOB TITLE: Customer Support Associate

Dealer eProcess is seeking a dedicated full-time Customer Support Associate to enhance our team. This role demands exceptional communication skills, meticulous attention to detail, and a collaborative spirit. Experience in the automotive sector is advantageous, with potential pathways to advance into an Account Manager position.

Key Responsibilities:
  • Assist Account Managers with their daily responsibilities
  • Track client and Account Manager performance metrics
  • Deliver support to clients through various communication channels
  • Work closely with the Senior Manager to achieve team objectives
Essential Skills:
  • Outstanding communication and customer service skills
  • Highly organized, detail-oriented, and reliable
  • Proficient in providing support via phone and email
  • Ability to manage multiple tasks efficiently
  • Maintain composure in high-pressure situations
  • Familiarity with Microsoft Office and Google Docs
  • Understanding of Google Suite applications
Employee Benefits:
  • Paid vacation days
  • Generous paid time off
  • Comprehensive Healthcare, Dental, and Vision Insurance
  • 401K plan options