Technical Support Specialist

1 month ago

White City, United States NIC Industries Full time
Job DescriptionJob DescriptionSalary: $22.00/hr + Monthly Bonus

Job Title: Technical Support Specialist

Classification: Hourly Non-Exempt

Reports To: Technical Support Supervisor

 

Who We Are:


Founded over 35 years ago, NIC Industries Inc.'s vision was to manufacture coating products that would truly have a global impact. NIC now manufactures industry-leading coatings that are distributed and sold in nearly 90 countries around the world. Cerakote, Prismatic Powders, and Performance Materials operate as separate divisions of NIC which has grown to be included in the top 25 largest paint and coating manufacturers in the United States. NIC’s customer base is as wide as its geographical impact, with applications in technology, aerospace, sporting goods, and the automotive industry.


What We Value:


INTEGRITY: An uncompromisable commitment to integrity is paramount to long-term success; victory without it is hollow and short-lived.

DEVELOPMENT: Continuous professional growth of our team is crucial to maximizing excellence, innovation, and organizational resilience.

STEWARDSHIP: We must be good stewards of the trust we have earned from our customers, employees, and vendors.

TECHNOLOGY: Advancing core technologies through prioritized, focused investment is vital to the success and endurance of our company and our customers.

INVESTMENT: Investment of all company resources must be made with calculated planning to achieve an intentional outcome.

 

Job Overview:


NIC Industries is seeking a full-time (in house) Technical Support Specialist who is a highly motivated, value-driven individual who honors company values and is dedicated to self-improvement to help achieve company goals and create a world-class customer experience.  All job functions will be in accordance with company policies, strategies, and goals.


Essential Job Functions:

(Applicant/Employee must have the ability to perform essential job functions with or without accommodations.)


  •  Technical Support Specialist must be a subject matter expert within all NIC divisions (Cerakote, Prismatic Powders, and Auto & Home).
  • Communicate with customers via email and phone to provide solutions for common application errors and finish defects.
  • Utilize company software to process replacements, refunds, and returns and log pertinent information for data collection.   
  • Conduct training classes with employees for all NIC divisions (Cerakote, Prismatic Powders, and Auto & Home).
  • Develop written content for website media and facilitate content publishing.
  • Cross-train within all divisions to increase hands-on experience.
  • Collaborate with NIC Departments to assist with advising, troubleshooting, or executing NIC objectives.  


Skills & Abilities Required: 


  • Excellent Writing Skills: must be able to compose professional emails and articles using proper grammar. 
  • Excellent Communication Skills: must be able to communicate with colleagues and management effectively.
  • Excellent Teaching Skills: must be able to articulate ideas and job knowledge to groups of colleagues or customers.
  • Excellent Customer Service Experience: must have experience interacting with a wide range of domestic and international customers.


 Additional Skills Preferred:


  •  Automotive expertise in mechanics or detailing
  • Artistic credentials in painting, drawing, designing, etc.


Physical Requirements:


  • Sitting or standing for extended periods of time daily.

  

Benefits:


  • Competitive salary, monthly bonus, and benefits package.
  • Opportunities for professional development and training.
  • A dynamic and collaborative work environment.

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