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Technical Support Specialist
3 months ago
Collaborating with customers, partners, and colleagues, we strive to stand up for equal access to financial possibilities. Our belief is that everyone deserves a chance at a better financial future, and we are committed to supporting individuals and communities on this journey. At our core, Voya values boldness and action as we create an inclusive work environment where diversity is celebrated and leveraged to drive our culture forward.
Explore an Exciting Opportunity
Join us as a Technical Support Specialist, responsible for managing customer inquiries through various channels and ensuring end-to-end resolution. From troubleshooting technical issues to collaborating with cross-functional teams, this role demands expertise in financial support and a deep understanding of business technology requirements. Ideal candidates will excel in multitasking, problem-solving, and delivering high levels of customer satisfaction.
Your Contributions Matter:
- Prioritize workload across multiple communication channels in a fast-paced financial support center.
- Support internal and external customers in the financial services sector.
- Demonstrate proficiency in multi-platform environments and network troubleshooting tools.
- Collaborate effectively in virtual team setups.
- Show autonomy and analytical skills in resolving complex technical issues remotely.
- Adapt to varying shifts and prioritize tasks according to business needs.
- Associate's Degree in Computer Science or related field.
- Proficiency in IT operations, ServiceNow, and ITIL.
- Experience in Deskside support and technical writing.
- Strong analytical and communication skills.
At Voya, we uphold fair and equitable pay principles, offering a competitive salary along with a range of incentives based on performance. Our comprehensive benefits package is designed to support your physical, financial, social, and emotional well-being. From health insurance to retirement plans, tuition reimbursement, and paid time off, we prioritize your holistic wellness to help you thrive in all aspects of life.
Critical Skills for Success
Our culture at Voya values critical skills that drive success, including customer focus, critical thinking, teamwork, business acumen, and learning agility. These skills enable us to delight customers, make informed decisions, collaborate effectively, and adapt to an ever-changing environment.
Inclusive Workplace Culture
As an equal-opportunity employer, Voya Financial embraces diversity and provides equal opportunities to all qualified individuals. We are committed to providing reasonable accommodations for individuals with disabilities to ensure inclusivity in all aspects of employment. If you require accommodations during the application process or in the workplace, we are here to support you.
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