Technical Support Specialist

2 weeks ago


Ashland City, Tennessee, United States Circle of Life Obstetrics and Family Care dba Elderberry Health Full time

Technical Support Specialist Job Overview:

The Technical Support Specialist will be responsible for providing assistance to users, ensuring the smooth operation of computer systems and networks. This role requires both independent work and collaboration within a team environment, along with the ability to prioritize tasks and manage various projects effectively.

Key Responsibilities:

  • Addressing technical support inquiries and managing service requests from users and staff members.
  • Diagnosing and resolving issues related to computer hardware, software, services, and applications.
  • Installing and configuring computer systems, software, networks, printers, and scanners.
  • Setting up new computers, networks, and user accounts, ensuring proper configuration and access.
  • Applying updates and patches to software applications as needed.
  • Monitoring and maintaining the integrity of computer systems and networks.
  • Possessing knowledge of PHP, MySQL/MariaDB, JavaScript, CSS, and HTML.
  • Demonstrating relevant experience in technical support or customer service roles.
  • Familiarity with both Windows and Mac operating systems.
  • Understanding of computer hardware and software systems.
  • Having in-depth knowledge of healthcare software and hardware systems, along with strong troubleshooting abilities.
  • Providing technical support in-person or remotely as required.

Qualifications:

  • An Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Demonstrated experience as a technical support engineer.
  • Familiarity with web services, APIs, and IP-based protocols.
  • Experience with scripting languages.
  • Knowledge of computer hardware and networking systems.
  • Strong time management and interpersonal skills.
  • Ability to troubleshoot complex hardware and software challenges.
  • Excellent written and verbal communication skills.
  • Critical thinking and problem-solving capabilities.


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