Technical Support Specialist

2 weeks ago


Kansas City, Missouri, United States Desktop & Depot Support Full time
Position Overview

Are you ready to elevate your career in Information Technology? We are seeking dedicated individuals to fill the role of Desktop Support. This position plays a crucial part in maintaining effective operations for our clients.

Role Responsibilities:

As a Desktop Support Specialist, you will engage in various tasks that ensure seamless workstation functionality, including:

  • Delivering software troubleshooting and repair services for workstations
  • Managing PC installations, relocations, additions, and modifications
  • Executing system image deployments
  • Conducting asset recovery and tagging
  • Providing printer support and assistance
  • Offering support at the Client Center (Tech Bar)
  • Updating IT Service Management records
  • Performing additional client support tasks as required to uphold workstation operations and enhance customer satisfaction

Required Qualifications:

  • Prior experience in Desktop Support is preferred, though training will be available for entry-level candidates
  • Familiarity with PC imaging processes
  • Experience in change and incident management
  • Proficiency with tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe

Preferred Qualifications:

  • Certification as a Dell Technician
  • Strong skills in inventory management

Essential Requirements:

  • Must be located within a reasonable commuting distance and be prepared to work onsite
  • This position requires U.S. citizenship due to government contract stipulations

Core Values:

  • Exceptional communication skills, both written and verbal
  • Ability to work autonomously while appreciating teamwork
  • Strong problem-solving capabilities
  • A desire for regular performance evaluations and career advancement opportunities
  • A commitment to working with virtuous colleagues and clients

What We Provide: As part of our organization, you will join a team that values integrity and collaboration. We are committed to your ongoing professional development and provide numerous opportunities for growth.

About Us: Our company specializes in hybrid cloud and managed services consulting. Our success is driven by strong partnerships with leading IT service providers. We prioritize the well-being of our employees and offer a comprehensive benefits package for eligible staff, including health, retirement, and professional development options.



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