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Customer Support Specialist
1 month ago
About SideRamp
SideRamp allows professionals to engage with part-time opportunities in the gig economy, offering a centralized platform that manages high-quality, flexible side gigs. We focus on connecting our users to various freelance and part-time work—from discovering opportunities to streamlining the application process.
Job Summary OverviewWe are looking for a skilled Customer Support Specialist to join this external team. In this role, you will be responsible for addressing customer inquiries, resolving issues, and providing exceptional support. The ideal candidate will have a passion for helping others and a strong ability to communicate effectively.
ResponsibilitiesResponding to customer inquiries via phone, email, and chat
Resolving customer issues in a timely and professional manner
Providing product information and troubleshooting guidance
Escalating complex issues to the appropriate team members
Maintaining accurate records of customer interactions and transactions
Previous experience in customer support or a related field
Excellent communication skills and a customer-oriented approach
Ability to multi-task, prioritize, and manage time effectively
Familiarity with CRM systems and practices
Strong problem-solving skills and attention to detail
Note: Job descriptions may have been edited from their original format to ensure fair hiring standards along with consistent formats across all postings. Salary information is not guaranteed and many estimates are based on a yearly, full-time salary. This system can make mistakes. #LI-remote
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