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Customer Support Specialist

2 months ago

New York County New York, United States HR Prospect LLC Full time
Position Overview:
This is a Remote Job (US Timings)

As a Customer Support Specialist at HR Prospect LLC, your primary responsibility will be to assist clients with a variety of inquiries, ensuring that building strong relationships with our esteemed clients remains your utmost priority.

Key Responsibilities:
  • Oversee the servicing of current clients, addressing customer service inquiries and managing escalated payment concerns.
  • Ensure the prompt collection of statements and necessary documentation for effective servicing.
  • Adhere to evolving guidelines within the servicing process and comply with policies influenced by regulatory agencies.
  • Identify reasons for cancellations and determine the best strategies for client retention.
  • Enhance the effectiveness of contact rates.
  • Handle a high volume of phone calls for a diverse customer base.
  • Possess extensive knowledge of the company's product offerings.

Qualifications:
The ideal candidate should exhibit the capability to discern the best approach for addressing client inquiries.

Customer Support Specialists must work efficiently alongside other departments to ensure timely resolution of client inquiries. They should be adept at multitasking and highly organized, managing multiple responsibilities simultaneously.

  • Strong customer service skills (both verbal and written).
  • Familiarity with debt settlement products.
  • Empathetic demeanor.
  • Proven track record of meeting performance targets.
  • Team-oriented mindset.
  • Ability to maintain a positive attitude.
  • Professional conduct.
  • Excellent time management and prioritization abilities.
  • Superior organizational skills.

Job Type:
Full-time with hourly compensation.

Benefits:
Paid time off.

Schedule:
8-hour shift, Monday to Friday.

Experience:
Minimum of 1 year in Customer Service (Required).