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Customer Support Specialist

2 months ago

New York, New York, United States The Access Group Full time
About the Role

We are seeking a highly skilled and motivated Customer Support Specialist to join our team at The Access Group. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and effective support to customers through various channels, including phone, email, and chat.
  • Resolve customer issues efficiently and effectively, escalating complex issues to senior support staff as needed.
  • Collaborate with cross-functional teams to ensure seamless support and resolution of customer issues.
  • Stay up-to-date with new product functionality and technical concepts to provide expert support to customers.
Requirements
  • Minimum 1 year experience in a customer-facing role, preferably in a software or technology company.
  • Passion for technology and software, with a strong understanding of software development and deployment.
  • Excellent interpersonal and communication skills, with the ability to communicate complex technical information to non-technical customers.
  • Strong customer service skills, with a focus on providing exceptional customer experiences.
  • Flexibility and ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask.
What We Offer
  • Competitive salary range: $38,000 - $45,000 annually.
  • 22 days paid time off.
  • 11 company paid holidays.
  • Medical, dental & vision insurance.
  • 5% 401(k) company match.
  • Short-term and long-term disability insurance.
  • Parental leave for birthing and non-birthing parents.
  • Flexible work environment.
  • Tuition reimbursement.
About Our Culture

We are committed to creating a diverse and inclusive workplace, where everyone feels valued and supported. We believe that our employees are our greatest asset, and we are committed to providing a work environment that is safe, healthy, and productive.

We are an Equal Opportunity Employer, and we welcome applications from diverse candidates. If you are passionate about technology and customer support, and you are looking for a challenging and rewarding role, we encourage you to apply.