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Customer Operations Support Specialist

2 months ago

New York, New York, United States Nauset Disposal Full time

Immediate Part-Time Opportunity for a Customer Operations Support Specialist at a dynamic, fast-growing organization.

As a Customer Operations Support Specialist at Nauset Disposal, you will play a crucial role in delivering exceptional service to both internal and external stakeholders. The ideal candidate will be central to our customer service operations for Site Services, ensuring high-quality service in every interaction. In a bustling office environment, this team member will address customer and driver inquiries while also acting as a Site Services representative, residential contact, billing authority, and dispatcher.

Key Responsibilities:

  • Establishing new client accounts
  • Managing customer billing processes, including the creation and distribution of invoices
  • Coordinating service requests
  • Responding to incoming customer inquiries related to billing, service questions, and general concerns
  • Updating customer records in the service database during and after each interaction
  • Maintaining professionalism with clients to foster positive relationships and build customer loyalty
  • Resolving service-related issues by identifying the customer's complaint, determining the root cause, and providing effective solutions
  • Scheduling, managing, and closing daily routes for drivers
  • Assisting drivers with route-related inquiries and resolving their issues
  • Collaborating with maintenance personnel to ensure vehicles are ready for service
  • Performing various administrative tasks as needed

Qualifications:

  • Strong verbal and written communication skills
  • Ability to manage multiple tasks effectively
  • Customer service experience is preferred but not mandatory
  • Training will be provided for the right candidate

Job Type: Part-time

In compliance with equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job related disability, or any other protected group status.