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Client Support Associate

3 months ago

Saint Paul, United States Disciple Distributions Inc. Full time
Job DescriptionJob Description

Are you a friendly, outgoing, and people-oriented individual looking to kickstart your career in customer service and client support? We're seeking a dedicated Client Support Associate to join our expanding team and become a vital part of our customer service and client support department. 

As the Client Support Associate, you'll have the opportunity to meet and greet our valued clients, represent our organization, deliver exceptional client experiences, and ensure their satisfaction. If you have excellent communication skills, a knack for problem-solving, and a desire to excel in a team-oriented environment, we want to hear from you. Join us as a goodwill ambassador for our major clients and help us provide exceptional service.

Client Support Associate Responsibilities:

  • Interact with clients on a daily basis to provide product and service recommendations, answer questions, resolve concerns, and process requests
  • Provide exceptional client support by establishing genuine rapport and guiding them through available products and services with the utmost level of professionalism, honesty and transparency 
  • Maintain a comprehensive working knowledge of products and services to effectively address a client’s inquiries and questions 
  • Identify potential client issues and provide quality solutions to resolve the task at hand in an efficient and timely manner
  • Maintain detailed records of conversations, complaints, and interactions using our CRM software
  • Collaborate with fellow team members across the customer service, sales, and client support teams to ensure a seamless client experience

Knowledge, Skills, and Abilities:

  • You will be the face of our organization, so providing exceptional client service is paramount to the success and growth of our firm.
  • Effective communication skills are essential for assisting clients and resolving their inquiries.
  • Your friendly and outgoing nature will help create positive interactions with clients.
  • You'll collaborate with colleagues to provide comprehensive client support.
  • Ensuring accuracy and attention to detail in all client interactions is crucial.
  • Ability to take direction and work in a collaborative, team-oriented environment

Education and Experience:

  • High School Diploma: Minimum educational requirement.
  • Previous experience in customer-facing roles such as in the restaurant, retail, or service industries is highly preferred

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