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Client Support Representative

2 months ago

Saint Paul, Minnesota, United States Collabera Full time

Position Overview:

Client: Leading Financial Institution

Job Title: Customer Service Specialist

Duration: 06+ months

Location: Onsite

Shift: Monday to Friday (08:00 AM to 05:00 PM)

Compensation: $20-21 per hour

Key Responsibilities:

  • Deliver assistance to both internal and external clients regarding account management, operational processes, documentation, and technical inquiries.
  • Address fundamental customer concerns related to products and services, billing inquiries, account queries, or account transactions with limited scope.
  • Receive guidance from supervisors and apply judgment within established guidelines while gaining insight into relevant policies, procedures, or compliance standards.
  • Serve as a primary point of contact for customers and internal stakeholders supporting customer service initiatives. Provide information to management as well as internal and external clients to facilitate the resolution of customer issues.

Required Qualifications:

  • Preferred experience of 3-5 years; minimum of 2 years required.
  • Assist in the remediation process: comfortable with claims support and collaboration with research teams.
  • Strong critical thinking abilities and capacity to manage time-sensitive tasks.
  • Experience in production pipeline operations.
  • Support payment processing: detail-oriented with a focus on research and data analysis.
  • Familiarity with various tax documentation (W9, Bankruptcy, 1099).

This position offers relocation opportunities.