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Client Support Representative

2 months ago

Saint Paul, Minnesota, United States Collabera Full time

Position Overview:

Client: Leading Financial Institution

Job Title: Customer Service Specialist

Duration: 06+ months

Location: Onsite

Shift: Monday to Friday (08:00 AM to 05:00 PM)

Compensation: $20-21 per hour

Key Responsibilities:

  • Deliver assistance to both internal and external clients in managing accounts, operational tasks, documentation, and technical inquiries.
  • Address fundamental customer concerns related to products and services, billing inquiries, account queries, or transactions with limited scope.
  • Receive guidance from supervisors and apply judgment within established parameters while gaining insight into relevant policies, procedures, or compliance standards.
  • Serve as a primary point of contact for customers and internal stakeholders, facilitating customer service support. Provide information to management and both internal and external clients to resolve customer-related issues.

Essential Qualifications:

  • Preferred experience of 3-5 years; minimum of 2 years required.
  • Support the remediation process: comfortable assisting with claims and collaborating with research teams.
  • Strong critical thinking abilities and capacity to manage time-sensitive tasks.
  • Experience in production pipeline operations.
  • Assist in payment processing: detail-oriented with a focus on research and data management.
  • Familiarity with various tax documentation (W9, Bankruptcy, 1099).

This position is open to candidates willing to relocate.