Customer Service Specialist

2 months ago


Lake Helen, United States TST Industries Full time
Job DescriptionJob DescriptionSalary: $16-$18 DOE

Job Description


As a customer success specialist, you will ensure customers of TST Industries enjoy as valuable of an experience as possible throughout their interaction with the brand. This extends beyond technical support, as we strive to provide pre-purchase advice, logical checking of order parameters, problem resolution, sportbike related tips, and long term relationship building.

 

Responsibilities


- Respond to inquiries from prospective buyers and established customers. Common mediums of communication include telephone, email, marketplace messages, social media, and in-person.

- Process order changes, cancellations, refunds, returns and fraud screenings.

- Manage the fulfillment of special orders.

- Meet a standard of work performance that reflects positively on the brands reputation.

- Managing walk in customers, answering product questions, placing orders, and fulfilling orders.

 

Skill Requirements


- Requires 1-3 years previous customer service related experience.

- Technical knowledge and understanding of sportbike mechanics is a must.

- Basic computer skills with efficient use of standard office programs (Microsoft Word, Excel, PowerPoint, etc.). Must be able to type quickly and accurately.

-Ability to speak proficiently and professionally on the telephone.

- Must be able to extensively understand the features & specifications of our products

 

Schedule/Compensation/Benefits


- This job description relates to a full time position with working hours of 8:00am to 4:00 pm EST.

- This is an in house position, there is no remote option.

- Starting hourly compensation of $16-$18/hr, depending on experience.

 

Employee Benefits:

  • Retirement Fund -matching 3%
  • Dental insurance
  • Vision insurance
  • Health insurance
  • Employee discounton TST parts
  • Paid time off
  • Parental leave

Supplemental pay types:

  • Bonus pay

Education:

  • High school or equivalent (Preferred)

 

**PLEASE DO NOT APPLY IF YOU DO NOT MEET ALL REQUIREMENTS**



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