Customer Service Specialist

1 month ago

Lake Mary, United States CNA Full time

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them - and their family members - achieve their physical, financial, emotional and social wellbeing goals.

For a detailed look at CNA's benefits, check out our Candidate Guide.

CNA currently has an opportunity for a Customer Service Specialist to join our Customer Support Contact Center Team supporting our customers, agents and brokers within the US.

JOB DESCRIPTION:

Essential Duties & Responsibilities

  • Performs a combination of duties in accordance with departmental guidelines:
  • Receives and responds to calls and emails by providing responses in writing and/or by telephone within designated timeframes.
  • May utilize logs or other tools to track and update issues.
  • Provides user assistance within applications.
Reporting Relationship
Supervisor or above

Skills, Knowledge and Abilities
  • Strong written, verbal and interpersonal communication skills, including professional phone etiquette and the ability to work with internal and external customers at all levels.
  • Strong analytical skills with the ability to work independently and proactively to identify and resolve problems.
  • Solid computer skills including Microsoft Office Suite and other business related software.
  • Strong organizational skills including the ability to handle multiple tasks and prioritize work.
  • General knowledge of the insurance industry.
  • Acts with a sense of urgency to provide superior service to our customers and internal business partners. Takes ownership to see things through to a timely resolution.
  • Builds strong relationships with customers and colleagues, demonstrates teamwork and collaboration
  • Communicates professionally and effectively, follows up, and keeps customers informed. Acts like an owner when making decisions.
  • Embraces existing and new technology, effectively utilizes desktop tools to multi-task and deliver efficient customer service.
Education and Experience
  • High school diploma, GED or equivalent experience.
  • Typically a minimum of one year of relevant experience.


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CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.

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