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Customer Service Specialist
2 months ago
Join our esteemed gaming enterprise as a Customer Service Specialist. In this role, you will serve as the primary voice of our organization, addressing guest inquiries and managing reservation requests. If you thrive in a dynamic environment and can maintain a fast pace, we want to hear from you Enjoy competitive weekly compensation, a 401k match from day one, and opportunities for career advancement. Let us support you in achieving your professional aspirations.
Position Overview: Your primary responsibility will be to create a positive experience for our guests by efficiently handling incoming and outgoing calls, responding to inquiries related to our services, and confirming reservations. You will provide exceptional service while employing effective sales techniques to promote our offerings in a high-energy, high-volume setting. Your service will align with our organization's core values and mission.
This position operates on a schedule from 3:30 PM to 2:00 AM, with three weekdays off.
Top Four Reasons to Join Our Team:
- Experience a vibrant team atmosphere where every day feels rewarding.
- With incentives for upgrading reservations, you can drive your own success.
- Enjoy the flexibility of a potential 4-day work week and remote work options.
- Engage with a variety of inquiries and calls, gaining comprehensive knowledge of our enterprise.
- At least six months of experience in reservations, guest service, customer service, or within a full-service hotel environment.
- Proficient in reading, writing, and speaking English clearly.
- Able to communicate effectively with a diverse clientele; bilingual in Spanish is a plus but not required.
- Familiarity with word processing, databases, and email software.
- Comfortable using computers and technology.
About Us: Our gaming enterprise is committed to fostering meaningful connections and creating memorable experiences for our guests. We value diversity and encourage innovation, always seeking talented individuals to join our community. Be part of a supportive team that recognizes your skills and helps you grow.
