Customer Service Specialist

3 weeks ago

Salt Lake City, United States Disability Solutions Full time
Description:

AdaptHealth Opportunity Apply Today


At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you.


Customer Service Specialist

Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable.


Job Duties:

  • Develop and maintain working knowledge of current products and services offered by the company
  • Answer all calls and emails in a timely manner, in adherence to their goals
  • Document all call information according to standard operating procedures
  • Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
  • Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
  • Review all required documentation to ensure accuracy
  • Accurately process, verify, and/or submit documentation and orders
  • Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles
  • Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
  • Must be able to navigate through multiple online EMR systems to obtain applicable documentation
  • Enter and review all pertinent information in EMR system including authorizations and expiration dates
  • Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies
  • Verify insurance carriers are listed in the company's database system, if not request the new carrier is entered
  • Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.
  • Meet quality assurance requirements and other key performance metrics
  • Facilitate resolution on customer complaints and problem solving
  • Pays attention to detail and has great organizational skills
  • Actively listens to patients and handle stressful situations with compassion and empathy
  • Flexible with the actual work and the hours of operation
  • Utilize company provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System) and How-To documents

Competency, Skills and Abilities:

  • Excellent customer service skills
  • Analytical and problem-solving skills with attention to detail
  • Decision Making
  • Excellent ability to communicate both verbally and in writing
  • Ability to prioritize and manage multiple tasks
  • Proficient computer skills and knowledge of Microsoft Office
  • Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction
  • General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.
  • Work well independently and as part of a group
  • Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team
Requirements:

Minimum Job Qualifications:

  • High School Diploma or equivalent
  • One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.
  • Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.
  • Exact job experience is considered any of the above tasks in a Medicare certified.

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.



PI58ac87e4bb18-31181-35293624

  • Customer Service Specialist

    2 days ago

    Salt Lake City, United States Disability Solutions Full time

    Description:AdaptHealth Opportunity Apply Today!At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click...

  • Customer Service Specialist

    1 week ago

    Salt Lake City, United States Community Health Centers, Inc. Full time

    Job OverviewPosition: Customer Service SpecialistThis part-time role involves various responsibilities aimed at enhancing patient experience and ensuring effective communication within our healthcare facility.Key Responsibilities:Manage appointment scheduling and telephone inquiries.Update and maintain essential patient records.Facilitate high-quality...

  • Customer Service Specialist

    1 week ago

    Salt Lake City, United States Community Health Centers, Inc. Full time

    Job OverviewPosition: Customer Service SpecialistThis part-time role is essential for ensuring effective communication and support within our healthcare facility. The successful candidate will engage in various responsibilities including:Managing appointment scheduling and telephone inquiries.Updating and maintaining crucial patient information.Facilitating...

  • Operations - Customer Service Specialist

    2 months ago

    Salt Lake City, United States Strategic Staffing Solutions Full time

    Operations - Customer Service Specialist in Salt Lake City, UT at Strategic Staffing Solutions **Location:** **Experience:** Not Specified **Job Description** **Job Title:** Customer Service Specialist **Contract:** 6+ Months **Location:** Salt Lake City, UT *****Must be Fully Vaccinated against Covid-19 and be able to show proof of full vaccination*****...

  • Store Customer Service Specialist

    2 weeks ago

    Salt Lake City, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Customer Service Specialist I

    2 weeks ago

    Salt Lake City, United States Utah Retirement Systems Full time

    Acts as front-line contact for receiving and responding to incoming department calls and walk-ins. Performs a variety of duties to deliver day-to-day services of the Defined Benefit Department. Answers questions and assists members with the applicati Customer Service Specialist, Customer Service, Specialist, Retirement, Retail, Skills

  • Customer Service Product Specialist

    3 months ago

    Salt Lake City, United States Summit Fleet Full time

    Job Summary The position of Customer Service Product Specialist will be responsible for acting as a customer account advocate and product specialist by working effectively with internal team members to provide excellent customer service. This position requires a high level of professionalism with a strong ability to multi-task, prioritize, and manage time...

  • Customer Service Specialist

    4 days ago

    Salt Lake, Utah, United States Renewal By Andersen Full time

    Job OverviewAbout Renewal by AndersenRenewal by Andersen is a leading name in the window replacement industry, part of Andersen Corporation, which has been a pioneer in the window and door sector for over a century. Our commitment to quality, innovation, and craftsmanship sets us apart in delivering exceptional window and door replacement experiences.Since...

  • Aviation Customer Service Specialist

    5 days ago

    Salt Lake, Utah, United States California Retina Full time

    Why You Will Appreciate This RoleEngage with the world of private aviationJoin our esteemed team at California Retina, where we take pride in maintaining a stable work environment without layoffs or furloughs during challenging times.As an Aviation Customer Service Specialist, you will collaborate with colleagues to deliver exceptional services to incoming...

  • Customer Experience Specialist

    2 months ago

    Salt Lake City, United States Cottonwood Residential Full time

    Hiring Immediately! Customer Experience/Leasing Specialist needed to at Cottonwood Apartments in Salt Lake City, UT! Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to...

  • Customer Service Specialist

    5 days ago

    Salt Lake, Utah, United States Renewal By Andersen Full time

    Position OverviewAbout Renewal by AndersenRenewal by Andersen is a leading name in the window replacement industry, backed by over a century of excellence in craftsmanship and innovation. Our mission is to provide exceptional window and door replacement services that set us apart in the market.Since our inception in 1995, we have expanded to over 100...

  • Customer Experience Specialist

    1 month ago

    Salt Lake City, United States Cottonwood Residential Full time

    Job DescriptionJob DescriptionHiring Immediately! Customer Experience/Leasing Specialist at Cottonwood Apartments in Salt Lake City, UT!Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat...

  • Customer Experience Specialist

    1 month ago

    Salt Lake City, United States Cottonwood Residential Full time

    Hiring Immediately! Customer Experience/Leasing Specialist at Cottonwood Apartments in Salt Lake City, UT! Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly...

  • Customer Experience Specialist

    14 hours ago

    Salt Lake City, United States Cottonwood Residential Full time

    Hiring Immediately! Customer Experience/Leasing Specialist needed at Fox Point at Old Farm Apartments in Salt Lake City, UT! Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability...

  • Customer Experience Specialist

    3 days ago

    Salt Lake City, United States Cottonwood Residential Full time

    Hiring Immediately! Customer Experience/Leasing Specialist needed at Fox Point at Old Farm Apartments in Salt Lake City, UT! Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability...

  • Customer Experience Specialist

    3 days ago

    Salt Lake City, United States Cottonwood Residential Full time

    Hiring Immediately! Customer Experience/Leasing Specialist needed at Fox Point at Old Farm Apartments in Salt Lake City, UT! Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability...

  • Customer Experience Specialist

    2 weeks ago

    Salt Lake City, United States Cottonwood Residential Full time

    Job DescriptionJob DescriptionHiring Immediately! Customer Experience/Leasing Specialist needed at Fox Point at Old Farm Apartments in Salt Lake City, UT!Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home!...

  • Advanced Customer Service Specialist

    1 week ago

    Salt Lake, Utah, United States First Citizens Bank Full time

    Position OverviewThis role operates in a hybrid environment, requiring a blend of in-office and remote work.We seek candidates who are within a reasonable commuting distance to our designated offices.The Client Advisory Services Quality Control team plays a vital role in maintaining the precision, adherence to procedures, and integrity of data produced by...

  • Brokerage Services Customer Support Specialist

    1 week ago

    Salt Lake, Utah, United States Wells Fargo Full time

    Brokerage Services Customer Support SpecialistAbout this role:Wells Fargo is seeking a Customer Support Specialist to assist in delivering exceptional service to our clients.Key Responsibilities:Provide assistance with financial products and services.Identify and propose enhancements to the customer service experience, ensuring efficient resolution of client...

  • Brokerage Services Customer Support Specialist

    1 week ago

    Salt Lake, Utah, United States Wells Fargo Full time

    Brokerage Services Customer Support SpecialistAbout this role:Wells Fargo is seeking a Customer Support Specialist to join our Brokerage Services team. In this capacity, you will play a vital role in enhancing the customer experience.Key Responsibilities:Assist clients with financial products and services.Identify and propose enhancements to the customer...