Current jobs related to Technical Support Specialist, People Experiences - Fremont - Applied Value Tech

  • Technical Support Specialist

    6 days ago

    Fremont, California, United States Info Way Solutions Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a skilled Technical Support Specialist to join our team at Info Way Solutions. As a Technical Support Specialist, you will provide first-tier technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting, and error...

  • Technical Support Specialist

    6 days ago

    Fremont, California, United States Info Way Solutions Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Info Way Solutions. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring that their IT infrastructure is running smoothly and efficiently.Key...

  • Technical Support Director

    2 weeks ago

    Fremont, California, United States 40HRS, Inc. Full time

    Technical Support ManagerAt 40HRS, Inc., we are seeking a highly skilled Technical Support Manager to join our team. As a key member of our Technical Support Department, you will be responsible for leading a team of technical support specialists to ensure the highest level of customer satisfaction.Key Responsibilities:Manage a team of technical support...

  • Senior Technical Support Specialist

    5 days ago

    Fremont, California, United States Foxit Software, Inc Full time

    Job Summary Foxit Software, Inc. is seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers, ensuring their satisfaction and loyalty to our brand. Key Responsibilities: Collaborate with our customer success team to...

  • Technical Support Specialist

    6 days ago

    Fremont, California, United States Manpower Group Inc. Full time

    Job Title: Desktop Support TechnicianLocation: Fremont, CAPay Range: $25.00-$38.00/hr DOEJob Summary:We are seeking a skilled Desktop Support Technician to join our IT Department. As a Desktop Support Technician, you will be responsible for providing technical support to internal teams, diagnosing and resolving application software, networking, and operating...

  • Technical Specialist

    2 weeks ago

    Fremont, California, United States The Judge Group Full time

    Our client is seeking a Technical Specialist to provide technical support to engineers and scientists on a variety of tasks. The ideal candidate will have a strong understanding of technical procedures and be able to develop and recommend procedures and methods.This role will involve performing technical evaluations of events to determine root cause and...

  • Technical Support Specialist

    3 weeks ago

    Fremont, California, United States Intelliswift Software Full time

    Job Title: Technical Support EngineerLocation: Onsite at Fremont, CADuration: 6 Months Contract on W2 (Possible Extension)Key Responsibilities:Troubleshoot or escalate issues as appropriate in a timely manner, ensuring clear and effective communication throughout the support cycle.Provide end-user assistance where required until the issue has been...

  • Desktop Support Specialist

    2 weeks ago

    Fremont, California, United States Manpower Group Inc. Full time

    Job Title: Desktop Support SpecialistJob Summary:We are seeking a highly skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our clients with their desktop and laptop issues.Key Responsibilities:Diagnose and resolve technical issues with desktop and...

  • Technical Support Specialist

    2 weeks ago

    Fremont, Ohio, United States PERRY proTECH Full time

    Job DescriptionWe are seeking a skilled and independent problem-solver to join our service team in troubleshooting and resolving technical issues with customer copiers and office technology.Key Responsibilities:Provide client support and troubleshooting on all Imaging equipment in assigned geographic territoryInstall Imaging equipment in the field and...

  • Senior Technical Specialist

    2 weeks ago

    Fremont, California, United States The Judge Group Full time

    Job Summary:We are seeking a highly skilled Senior Technical Specialist to join our team. As a key member of our Engineering team, you will provide technical support to engineers and scientists on a variety of technical tasks. Your expertise will be essential in developing and recommending procedures and methods, as well as preparing technical reports and...

  • Mainframe Support Specialist

    2 weeks ago

    Fremont, California, United States Info Way Solutions Full time

    Mainframe Support SpecialistWe are seeking a skilled Mainframe Support Specialist to join our team at Info Way Solutions. The ideal candidate will have experience in providing 24x7 incident and problem management support for GWM platforms. Key responsibilities include providing technical expertise to facilitate investigation of complex technical issues,...

  • Director of People Experience and Performance

    3 weeks ago

    Fremont, California, United States The New IEM, Llc Full time

    Job Title: Director of People Experience and PerformanceWe are seeking a highly skilled and experienced Director of People Experience and Performance to join our team at The New IEM, LLC. This pivotal role will drive our efforts in developing and retaining top talent while ensuring a positive and engaging employee experience.Key Responsibilities:Employee...

  • Desktop Support Specialist

    2 weeks ago

    Fremont, California, United States Experis Full time

    Job Title:Desktop SupportJob Summary:We are seeking a skilled Desktop Support Specialist to join our team at Experis. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our clients, troubleshooting and resolving technical issues, and ensuring that all computer systems and equipment are functioning...

  • Customer Support Specialist

    2 weeks ago

    Fremont, California, United States Info Way Solutions Full time

    We are seeking a highly skilled Customer Support Specialist to join our team at Info Way Solutions. The ideal candidate will possess a strong background in technical assistance, with a minimum of two years of experience in a help desk environment. Additionally, they should have a solid understanding of SQL databases and experience working with surveillance...

  • Application Engineer/Technical Support Specialist

    2 weeks ago

    Fremont, California, United States Zerova Technologies USA LLC Full time

    Job OverviewZerova Technologies USA LLC is seeking a skilled Technical Support Engineer to join our team in Fremont, CA. As a Technical Support Engineer, you will provide critical support to field engineers and customers, ensuring the smooth operation of our electric vehicle charging solutions.Key ResponsibilitiesProvide technical support and troubleshooting...

  • Director of People Experience and Performance

    1 week ago

    Fremont, California, United States The New IEM, Llc Full time

    Job DescriptionThe New IEM, LLC is seeking a highly skilled and experienced Director of People Experience and Performance to join our team. This pivotal role will drive our efforts in developing and retaining top talent while ensuring a positive and engaging employee experience.Key Responsibilities:Develop and execute a comprehensive engagement strategy that...

  • Application Support Specialist

    4 weeks ago

    Fremont, California, United States Info Way Solutions Full time

    Job Title: Application Support SpecialistWe are seeking a highly skilled Application Support Specialist to join our team at Info Way Solutions. As a key member of our support team, you will be responsible for providing technical assistance and resolving inquiries related to the use of our COVID-19 portals.Key Responsibilities:Respond to and resolve technical...

  • IT Support Specialist

    2 weeks ago

    Fremont, California, United States Info Way Solutions Full time

    Job Title: IT Support SpecialistInfo Way Solutions is seeking an experienced IT Support Specialist to join our team. The successful candidate will provide technical support for our internal applications, network, hardware, and mobile devices.Key Responsibilities:Provide first-level support for internal applications, network, hardware, and mobile...

  • IT Support Specialist

    6 days ago

    Fremont, California, United States Info Way Solutions Full time

    Job SummaryAs an IT Support Specialist at Info Way Solutions, you will be responsible for ensuring the smooth operation of our computer systems and networks. This includes installing and configuring hardware and software components, troubleshooting issues, and providing technical support to users.Key ResponsibilitiesInstall and configure hardware and...

  • Senior Technology Support Specialist

    5 days ago

    Fremont, California, United States Wesco Full time

    Job SummaryThe Senior Specialist – Technology Support Services will serve as the trusted advisor and technical support professional for Wesco Global Solutions. This role actively works with and supports ATS engagements with global sales representatives and supports all large, complex, and global opportunities.Key ResponsibilitiesProvide technical expertise...

Technical Support Specialist, People Experiences

2 months ago

Fremont, United States Applied Value Tech Full time
Job DescriptionJob Description

Location: On-site Client Office (US)

Onsite Locations Available: California (Fremont, Menlo Park), Georgia (Atlanta), Colorado (Denver)

This position requires you to be in office, Monday - Friday. (MUST BE ABLE TO WORK IN PST HOURS - EAST COAST CANDIDATES PREFERRED)

Salary: Up to $55K base + 10% performance bonus DOE & Geographic Location

A little bit about us:

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale.

About the Role:

Applied Value Technologies is looking for a People Experiences - Technical Support Specialist to join our Fulfillment team. In this role, you'll play a key part in supporting mission-critical applications for our internal customers, ensuring exceptional technical support, customer service, and timely issue resolution. As part of our Application Support organization, you'll need a versatile skill set to manage a broad range of applications within our client's Commerce Engineering products. We're seeking candidates who are passionate about technology, committed to outstanding customer service, and thrive in a fast-paced environment. Our clients, Fortune 100 technology companies, prioritize scaling their businesses by putting people first, and our team is dedicated to advancing this mission by focusing on customer needs above all else.

About You:

  • Familiar with end-to-end Customer/IT support processes
  • Identifies with the feelings, ideas and attitudes of others.
  • A collaborative utility player mentality (low ego) with a proactive sense of curiosity
  • Believes in and works to achieve the highest standards.
  • Demonstrate proactive and professional communication skills with all stakeholders and partners
  • Maintain a professional, adaptable, and respectful manner
  • Provide high quality service to all users

Responsibilities:

  • Monitor ticket queues, triage and resolve intake requests and identify incidents
  • Create tickets and tasks, when applicable, based on user request
  • Provide initial responses to customers or clients to acknowledge receipt of their requests and inform them of the next steps.
  • Evaluate incoming requests or issues within the Service Cloud platform to determine their urgency, severity, and complexity.
  • Gather data and provide initial response for reported issues, service requests and alerts
  • Escalate to Tier 1-2 and/or product expert when necessary
  • Check priority levels and investigate/triage based on established guidelines and criteria, ensuring that SEVs and High-Priority issues are addressed promptly.
  • Communicate effectively with IT and business stakeholders to improve on the ground engagement with cross-functional partners
  • Utilize Service Cloud analytics tools to identify trends, recurring issues, and areas for improvement in the triage process.
  • Work closely with support teams, technical specialists, and other departments to facilitate efficient case resolution.
  • Provide efficient support on product and integration issues that do not require code changes
  • Rapidly diagnose, investigate, and resolve known issues
  • Assist in training new team members on Service Cloud functionalities and triage processes.
  • Refine issue resolutions into clear and concise documentation for runbooks
  • Serve as an expert across platforms and products and teach other Triage Specialists on new products, tools, processes, debug technique, to improve the team’s overall effectiveness, efficiency and workflows

Your Expertise:

  • Bachelors in IT, Computer Science, or a related field preferred
  • 2+ years of experience in application support, with a focus on cloud services, HCM recruiting and/or SaaS platforms
  • 2+ years in a hands-on application production support role working on triage, troubleshooting, and coordination on HRIS / ATS systems
  • Basic understanding of end-to-end HCM recruiting processes (Workday)
  • Proficiency in using Service Cloud, CRM systems, and support ticketing system
  • Good understanding of IT systems and terminology
  • Familiarity with Apex programming language, Visualforce, and Salesforce Lightning framework.
  • Excellent verbal and written communication skills. Ability to convey complex information clearly and concisely.
  • Manage user roles, profiles, permission sets, and security settings.
  • Experience operating with SLAs in a client-facing role in a production environment
  • Ability to work effectively as part of a team and collaborate with other departments.
  • Ability to work in an onsite office setting 100% of the time
  • Flexible to work on-call schedule on weekdays and occasionally on weekends

Preferred Qualifications:

  • Strong familiarity with Workday HCM
  • 3+ years of experience in Salesforce Service Cloud, including administration, customization, configuration, and maintenance.
  • 3+ year on application production support role working on triage, troubleshooting, and coordination
  • Intermediate SQL skillset
  • Experience with reporting and metrics
  • Strong expertise with rules-based automation, process documentation, and ITSM best practices (ITIL)
  • Salesforce Service Cloud Certification
  • Workday HCM Certification

We’ve got you covered:

  • Competitive salary + performance bonus
  • Unlimited paid leave
  • 100% employer - paid healthcare benefits (medical, dental vision)
  • Sick leave accrual
  • 100% paid parental leave - up to 16 weeks
  • $1,200 Learning & development allowance (annually)
  • $1,200 Health & Wellness allowance (annually)
  • Employee referral program
  • 401k match up to 4%
  • 12 paid holidays annually

Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in the United States and passing a complete background check.