Technical Support Specialist

2 days ago

Fremont, Ohio, United States PERRY proTECH Full time
Job Description

We are seeking a skilled and independent problem-solver to join our service team in troubleshooting and resolving technical issues with customer copiers and office technology.

Key Responsibilities:

  • Provide client support and troubleshooting on all Imaging equipment in assigned geographic territory
  • Install Imaging equipment in the field and provide training to clients
  • Work with sales in discussing service-related issues
  • Assist other technicians with complex service calls as needed
  • Assist Service Leadership on special projects
  • Provide after-hours service on emergency calls when needed to maintain quality, reliability, and uptime for clients
  • Remain current on training, manufacturer updates, and product knowledge in order to support all PERRY proTECH equipment
  • Maintain tool kit, supplies, and accurate inventory for assigned territory

Requirements:

  • Excellent customer service skills
  • Strong technical and analytical abilities
  • Excellent time management skills
  • Detail-oriented and results-driven with excellent organizational skills
  • Ability to set priorities and manage multiple projects simultaneously
  • Ability to work independently and with little management intervention
  • Ability to recognize when to escalate an issue
  • Self-motivated, flexible, and takes initiative
  • Excellent verbal and written communication skills

Work Environment:

A Field Service Engineer is required to travel for training, off-site meetings, to other branches, and to client locations to assist in troubleshooting problematic machines.

Qualifications:

  • Minimum of a High School diploma or GED required.
  • 2 years of experience troubleshooting equipment or equivalent experience
  • Mechanical aptitude
  • Electronic/electrical troubleshooting knowledge
  • Must be able to lift up to 50 lbs

PERRY proTECH is a leading provider of business technology solutions and products throughout Ohio, Indiana, and Michigan. Our mission is to help our clients achieve a competitive advantage by maximizing the integration of technology with business needs.

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