Technical Support Specialist
2 days ago
We are seeking a skilled and independent problem-solver to join our service team in troubleshooting and resolving technical issues with customer copiers and office technology.
Key Responsibilities:
- Provide client support and troubleshooting on all Imaging equipment in assigned geographic territory
- Install Imaging equipment in the field and provide training to clients
- Work with sales in discussing service-related issues
- Assist other technicians with complex service calls as needed
- Assist Service Leadership on special projects
- Provide after-hours service on emergency calls when needed to maintain quality, reliability, and uptime for clients
- Remain current on training, manufacturer updates, and product knowledge in order to support all PERRY proTECH equipment
- Maintain tool kit, supplies, and accurate inventory for assigned territory
Requirements:
- Excellent customer service skills
- Strong technical and analytical abilities
- Excellent time management skills
- Detail-oriented and results-driven with excellent organizational skills
- Ability to set priorities and manage multiple projects simultaneously
- Ability to work independently and with little management intervention
- Ability to recognize when to escalate an issue
- Self-motivated, flexible, and takes initiative
- Excellent verbal and written communication skills
Work Environment:
A Field Service Engineer is required to travel for training, off-site meetings, to other branches, and to client locations to assist in troubleshooting problematic machines.
Qualifications:
- Minimum of a High School diploma or GED required.
- 2 years of experience troubleshooting equipment or equivalent experience
- Mechanical aptitude
- Electronic/electrical troubleshooting knowledge
- Must be able to lift up to 50 lbs
PERRY proTECH is a leading provider of business technology solutions and products throughout Ohio, Indiana, and Michigan. Our mission is to help our clients achieve a competitive advantage by maximizing the integration of technology with business needs.
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