Electrical Service Manager

NOTE:  This job description represents a summary of the typical functions of the job and is not considered to be an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined specifically in the job description; other duties, as assigned, will become part of the job.

It is the policy of the Company to provide equal employment opportunity to all employees and applicants for employment and not to engage in discrimination against or harassment of any persons employed or seeking employment on the basis of race, color, national origin, religion, sex, gender , gender expression , gender identity , pregnancy , physical or mental disability, medical condition (cancer‐related or genetic characteristics), genetic information (including family medical history), ancestry, marital status, age, sexual orientation, citizenship, or service in the uniformed services (as defined by the Uniformed Services Employment and Reemployment Rights Act of 1994)  as well as state military and naval service. This policy applies to all employment practices, including recruitment, selection, promotion, transfer, merit increase, salary, training and development, demotion, and separation.

Position Summary

The Electrical Service Manager will be responsible for for leading the service department at All Tech Electric Texas. This role involves managing client-driven and smaller-scale electrical projects, ensuring that all projects are executed efficiently and meet quality standards. The manager will oversee all aspects of service operations & special projects including client interactions, project management, and team coordination.

Core Responsibilities

• Manage the daily operations of the service department, ensuring efficient project execution from initiation to completion.
• Engage with clients to identify their needs, prepare proposals, and ensure customer satisfaction with project outcomes.
• Conduct cold calls and visits to potential clients to generate new business opportunities.
• Oversee scheduling, budgeting, and billing processes to ensure accuracy and timeliness.
• Lead, supervise, and mentor department staff, fostering a collaborative team environment.
• Develop and implement strategies for departmental growth, process improvement, and enhanced operational efficiency.
• Manage financial aspects of the service department, including budget preparation and financial reporting.
• Maintain compliance with all applicable safety and quality standards.
• Ensure the service fleet is well-maintained, stocked, and organized to meet operational demands.
• Coordinate logistics, including the allocation and deployment of personnel and resources to maximize efficiency.
• Monitor and assess team performance, providing training and development opportunities as needed.
• Handle customer inquiries and resolve issues to maintain high levels of customer satisfaction.
• Enforce adherence to legal and company standards, and ensure all practices meet regulatory requirements.
• Develop accurate and competitive pricing strategies for bidding on projects.
• Prepare detailed, clear, and precise estimates & proposals for clients, outlining project scope, timelines, and costs.
  
• Establish and maintain job cost control, which will be reported monthly.
• Complete job setup, including entering project budgets in accounting software.
• Perform plan and specification analysis for clear interpretation of construction documents.
• Develop submittals/shop drawings, manage material procurement, and address supply chain issues.
• Plan work schedules, project manpower needs, and manage QA/QC on projects.
• Handle subcontracts, POs, and review subcontractor payments.
• Monitor subcontractor performance, project scheduling, and cost control.
• Maintain positive relationships with vendors, customers, and trade partners.
  

Supervisory Responsibilities

• Mentors and develops field team members while effectively managing the overall team
• May act as a liaison for company and employee communication
• Monitors and evaluates the performance of all assigned personnel, recommending and implementing personnel actions, such as promotions and dismissals
• Attends periodic meetings with staff and management as necessary
• Interviews, selects, trains, assigns, monitors, and reviews the activities of all assigned personnel
• Coaches, mentors, motivates and supervises team members and contractors, and influences them to take positive action and accountability for their assigned work
• Monitors, ensures and oversees work quality
• Handles employee grievances and emergencies; maintains harmonious employee relations. Counsels and coaches’ employees, develops performance appraisals, conducts reviews and provides resources to assist employees to improve and maximize performance

OTHER RESPONSIBILITIES

• Promotes and maintains the effectiveness and reputation of the organization
• Promotes strategic and generative discussions; attends meetings as required
• Creates correspondence, reports, and communication material as needed
• Elicits cooperation from a wide variety of sources, including vendors, subcontractors and other internal departments
• Consistently contributes to the growth of the customer base
• Effectively manages difficult or emotional situations; responds promptly to staff needs; solicits feedback to improve projects, responds promptly and effectively to concerns/issues and develops and communicates prompt solutions; solicits appropriate advisory assistance as applicable
• Through formal and informal training, continues development of personal and professional skills
• Strives for 100% customer and program satisfaction; communicates clearly and persuasively in positive or negative situations; listens and seeks clarification
• Follows through on all actions to ensure 100% deadline compliance
• Consistently meets and/or exceeds sales and productivity goals
• Works closely with the senior management team, and other key personnel and contacts for seamless integration of responsibilities and functions
• Solicits internal guidance and information to promote internal initiatives and special events
• All other duties as assigned for the successful execution and/or completion of various projects whether or not specifically assigned

Required Knowledge, Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience preparing take-offs and estimates
• Experience with electrical service and/or special projects
• Advanced abilities in reading and interpreting plans and specifications.
• Strong verbal and written communication skills.
• Outstanding organizational skills and proficiency in MS Office.
• OSHA-30 certification (or willingness to obtain within six months of hire).
• Travel Requirements: Up to 25%

• Must have knowledge of the NEC
• Some electrical installation field experience preferred
• Thorough knowledge of corporate objectives, estimating strategies and techniques, and construction contracts
• Outstanding technical and analytical skill
• Excellent decision making/problem solving skills
• Excellent organizational and leadership skills
• Excellent scheduling and time management skills
• Ability to motivate and create cohesive work teams
• Advanced knowledge of construction estimating software programs & Bluebeam

• Must be able to pass a pre-employment drug test, background, and reference check
• Must possess valid driver’s license and reliable transportation

• Knowledge of business English, proper spelling, grammar, and punctuation
• Ability to work extended hours and various work schedules as needed including overtime and weekends
• Strong commitment to the mission of the organization; willingness to conduct work within other departments
• Ability to demonstrate success in competencies such as interpersonal influence, innovative thinking and performance leadership
• Ability to demonstrate moral character and social leadership; integrity, honesty, tact, fairness, patience, lack of prejudice and desire to help when dealing with people of varying social, cultural and economic backgrounds; creates and promotes a harmonious work environment
• Ability to perform in a professional appearance and manner; ability to maintain confidentiality at all times
• Able to establish and maintain healthy working relationships
  

Education, Certificates, Licenses, Registrations:

• 2+ years of construction technology, electrical engineering, or construction science degree (or equivalent training/experience).
• 8+ years of electrical construction experience, including electrical project management and electrical estimating.
  
• Proficiency with NEC
• Valid Texas Driver’s License
• Clean driving, drug screen and background records at all times

If you are a motivated professional with a keen eye for detail and a strong background in electrical service, apply today to join our team