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Customer Relationship Manager

2 months ago

Lewisville, United States Emergency Plumbing Service Full time
Job DescriptionJob Description

Job Opportunity: Customer Relationship Manager

Are you passionate about building strong, personal connections and being a trusted advocate for others? Do you thrive on ensuring that customers feel valued, understood, and supported, especially in challenging situations? If so, we invite you to join our team as a Customer Relationship Manager.

 

Key Responsibilities:

  • Build and Nurture Relationships: Establish deep, trusting relationships with our customers by understanding their needs, preferences, and challenges. Be their go-to person, ensuring they feel heard, valued, and supported at every touchpoint. Assist in the onboarding of new and existing client relationship’s locations.
  • Personalized Customer Care: Handle all personal interactions with professionalism, empathy, and a customer-first attitude. Provide tailored solutions that align with their unique requirements.
  • Advocacy and Problem Solving: Act as the customer’s best advocate, especially during challenging situations. Navigate complexities with a focus on delivering peace of mind and ensuring their satisfaction.
  • High-Level Customer Engagement: Manage the needs of our most valued customers with the utmost attention to detail. Ensure their experience with our company exceeds expectations and fosters long-term loyalty.
  • Strategic Relationship Growth: Develop strategies to deepen customer relationships, ensuring our services align with their evolving needs, and contributing to their overall success and satisfaction.

 

What We’re Looking For:

  • Empathy and Communication Skills: Ability to understand and articulate customer needs, with a natural talent for building trust and rapport.
  • Problem-Solving Mindset: Strong critical thinking skills, with the ability to remain calm and solution-oriented under pressure.
  • Customer-Centric Focus: A passion for putting customers first, with a commitment to delivering exceptional service at every interaction.
  • Experience in Customer Relationship Management: Experience is a plus, but a trainable mindset that carries the desired skills and traits listed above is also acceptable.

 

Expected Work Hours:

This position requires a commitment to being available when our customers need you most. The standard work hours are Monday to Friday, 8:00 AM to 5:00 PM. However, because customer needs don’t always fit neatly into business hours, there is an expectation that you may occasionally be contacted after hours for urgent matters.

Compensation Plan:

We offer a competitive compensation package that includes:

  • Annual Salary: A base salary that reflects your experience and contributions.
  • Monthly Commission: Additional earnings based on customer sales and growth.
  • Earning Potential: With both base salary and commissions combined, the expected earning potential for this role is approximately $70,000 per year.

 

Benefits:

  • Health Care: Comprehensive health care coverage.
  • Dental Plan: Access to a full dental plan.
  • Vacation: Paid vacation time to recharge and relax.
  • Paid Time Off (PTO): Flexible PTO for personal days, sick days, and more.

 

Why Join Us?

At EPS, we believe that our customers are our most asset. As a Customer Relationship Manager, you’ll play a pivotal role in ensuring they feel secure, supported, and confident in their decision to partner with us. We offer a collaborative work environment, opportunities for growth, and the chance to make a meaningful impact in the lives of our customers.

If you’re ready to make a difference and build lasting relationships, we’d love to hear from you.

 

Apply Today

 

 

Requirements:

Available Monday - Friday

Reliable transportation

Clean criminal screen

Clean drug screen

Company DescriptionEmergency Plumbing Service, in business for almost 40 years, is one of the largest commercial service plumbing providers in North Texas. While offering big company benefits and career pathing, EPS, is proud to operate like a big family with many of our employees celebrating 10, 20, or even 35 years of employment at EPS along with many promotions. Based in downtown Denton, easy walking distance to just about any break or lunch destination, EPS ensures it provides a warm, inviting, easily commutable workplace for its people.

A lot of organizations talk about their people, at EPS we are about our people, they drive everything we do and we learned early on that if we invest in our people our clients and partners will thrive. We hire people not for the job they are interviewing for but for the job they can get promoted into. If you are looking for an organization that invests in its people, in their careers, treats them as if they were family, and desires to make a difference in their community, Emergency Plumbing Service is for you and your talentsCompany DescriptionEmergency Plumbing Service, in business for almost 40 years, is one of the largest commercial service plumbing providers in North Texas. While offering big company benefits and career pathing, EPS, is proud to operate like a big family with many of our employees celebrating 10, 20, or even 35 years of employment at EPS along with many promotions. Based in downtown Denton, easy walking distance to just about any break or lunch destination, EPS ensures it provides a warm, inviting, easily commutable workplace for its people.\r
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A lot of organizations talk about their people, at EPS we are about our people, they drive everything we do and we learned early on that if we invest in our people our clients and partners will thrive. We hire people not for the job they are interviewing for but for the job they can get promoted into. If you are looking for an organization that invests in its people, in their careers, treats them as if they were family, and desires to make a difference in their community, Emergency Plumbing Service is for you and your talents