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Key Account Manager

3 months ago

Boston, United States Elite Technology Full time
Job DescriptionJob Description

Elite Technology is a leading, independent technology company that helps law firms drive profitability through improved operational effectiveness, increased efficiency, and greater visibility across their business. Our cutting-edge digital financial management and business operations solutions drive success for firms around the globe by improving finance and accounting operations, including billing, invoicing, payments, and financial reporting. By bringing together data, insights, and tools, we enable law firm leaders to make informed business decisions to build and manage their businesses more effectively and efficiently.

Key Account Manager - Remote in the US

Job Description:

As a Key Account Manager at Elite, you will be a crucial player in driving the transformation of our clients' IT landscapes from on-premises solutions to cloud-based architectures. Your role will involve managing client relationships, understanding their business needs, and providing strategic guidance to leverage Elite's cloud offerings, including 3E and Electronic Billing Hub (eBH).

What you'll do:

Client Relationship Management:

  • Develop and maintain deep relationships with key decision-makers and stakeholders within assigned accounts.
  • Serve as the primary point of contact for customers, ensuring high levels of satisfaction and engagement.
  • Understand client business goals, challenges, and industry trends to effectively position Elite's solutions.
  • Visit client sites when necessary to maintain client relationship and close expansion deals.

Sales and Account Growth:

  • Identify opportunities to upsell and cross-sell Elite's products and services, focusing on transitioning from on-premises to cloud solutions.
  • Develop and execute strategic account plans to drive revenue growth and achieve sales targets.
  • Exceed quarterly and annual quota targets and KPIs based on sales to new Elite customers while developing and building a strong client base.
  • Effectively prospect to uncover new sales opportunities within the assigned territory and build strong, valued relationships with law firms.
  • Manage complex sales cycles and effectively present the value of our applications to attorneys, finance professionals, and C-level executives of law firms and organizations.
  • Collaborate with technical teams to design and present customized solutions that meet client needs.

Solution Expertise:

  • Maintain a comprehensive understanding of Elite's product portfolio.
  • Stay updated on the latest industry trends, competitive landscape, and emerging technologies.
  • Provide product demonstrations, conduct workshops, and deliver presentations to showcase the value of Elite's solutions.

Collaboration and Teamwork:

  • Work closely with internal teams, including technical specialists, marketing, and customer support, to ensure seamless service delivery and customer satisfaction.
  • Coordinate with partners and third-party vendors to integrate and implement comprehensive solutions.

Reporting and Analysis:

  • Track and report on sales performance, customer feedback, and market insights.
  • Use CRM tools to manage account information, track opportunities, and forecast sales.

What You'll Need:

  • Preferred: Degree in Business, Sales, Marketing, Communications, Information Technology, Computer Science, Law, or Finance.
  • 5-8 years selling SaaS ERP/financial applications software.
  • A history of consistently achieving/exceeding quota targets in SaaS-based sales.
  • Ability to hunt up-market and extensive experience with self-generating new business.
  • Experience selling sophisticated SaaS software into C-Level suite, preferred in the legal industry.
  • Ability to thrive in a fast-paced and high growth business environment.
  • Excellent communication (written, oral) and presentation skills (in-person, virtual).
  • Experience working with ROI, cost modeling, and other quantitative techniques to educate and persuade potential buyers.
  • Excellent organizational, prioritization, and time management skills.
  • Experience with Salesforce.com.
  • An understanding of the legal marketplace, its unique business culture, processes, value drivers and business operations.

Benefits:

  • Competitive Compensation Package (Base - $100K to $125K + Commission)
  • Comprehensive Healthcare Coverage (Health, Dental, Vision)
  • Retirement Savings Plan with an Employer Contribution
  • Professional Development Opportunities
  • Time Off
  • Wellness Initiatives

Please note that we do not offer sponsorship for this position.

Additional Information

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

We are not accepting applications submitted through recruiting agencies.