Global Healthcare Key Account Manager

1 month ago

Boston, United States Kuehne Nagel Full time
Are you ready to elevate your career with one of the world's leading logistics companies? At Kuehne+Nagel, our Global key account healthcare team are now looking for a new dynamic and strategic Global Healthcare Key Account Manager to join our corporate healthcare sales team across our North/South -East or Mid-west regions. As a pivotal member of our Global Account Program, you will drive growth and foster long-term relationships with our most valued customers, leveraging Kuehne+Nagel's extensive network and innovative solutions. If you are passionate about logistics, customer-centric, and eager to make a significant impact, this opportunity is for you. Your Role As a Global Healthcare Key Account Manager (KAM) at Kuehne+Nagel, you will be responsible for managing the end-to-end commercial customer journey for your assigned portfolio of accounts. You will act as the leading Kuehne+Nagel representative, ensuring customer satisfaction and driving business development activities across all Kuehne+Nagel services and business units. Your expertise in translating customer needs into actionable business targets will be key to your success in this role. Your Responsibilities
  • Act as the primary Kuehne+Nagel representative for your dedicated portfolio of accounts.
  • Maintain and develop strong personal relationships with key customer stakeholders.
  • Conduct regular and structured review sessions with customers, focusing on continuous improvement, innovation, and operational excellence.
  • Qualify account intelligence and translate it into addressable business targets.
  • Develop and execute account plans and customer strategies in line with Kuehne+Nagel's Key Account Program guidelines.
  • Drive growth through up-selling and cross-selling Kuehne+Nagel's service offerings.
  • Collaborate across the Kuehne+Nagel network, including business and supportive functional units.
  • Align customer requirements with business units to action new business opportunities.
  • Negotiate rates and service contracts with customers, ensuring alignment with business units.
  • Ensure all commercial requirements are documented and maintained.
  • Monitor monthly performance metrics, including pipeline, wins, losses, and financials (e.g., Days Sales Outstanding and Credit).
  • Take immediate action on deviations and ensure timely and accurate reporting.
  • Effectively transition new business into operations to meet customer requirements and Kuehne+Nagel commitments.
Your Skills and Experiences
  • Bachelorâs Degree in International Studies, Business, Engineering, or related field.
  • 5+ years of global healthcare key account management
  • 5+ years of experience in sales or key account management.
  • Proven track record in business development and consultative selling.
  • Strong understanding of supply chain and logistics, with broad knowledge of Air, Sea, Road, Contract Logistics (CL), and Integrated Logistics (IL).
  • Expert knowledge of Kuehne+Nagel's vertical service offerings.
  • Excellent negotiation and persuasion skills.
  • Ability to manage internal and external stakeholders effectively.
  • Competitive nature with a strong drive to win opportunities.
  • Ability to travel domestically for monthly customer visits.
  • Potential for international travel every six months as needed.
Good Reasons to Join There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. NOTICE TO THIRD PARTY AGENCIES Please note that Kuehne+Nagel does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, KN will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, KN explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Kuehne+Nagel.

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