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Scheduling Coordinator

2 months ago

Flint, United States Michigan Institute of Urology Full time
Job DescriptionJob DescriptionDescription:

GENERAL SUMMARY:

The Scheduling Coordinator schedules office follow up appointments and specialized urology procedures for the providers in the office. Understands insurances and prior authorizations/ referral processes. The Scheduler must be able to respond to both written and oral correspondence regarding scheduling changes and cancellation in a timely, accurate manner. Scheduler will multitask, answer incoming calls from other physician offices as well as patients and handle obstacles with outstanding customer service skills.


ESSENTIAL JOB RESPONSIBLIITIES INCLUDE BUT NOT LIMITED TO:

~ Schedule in office procedures and return follow appointments in the office.

~ Enter new patient demographics, obtain insurance information, and referral when necessary

~ Maintain accurate and up to date patient records and scheduling information

~Monitor the assigned providers schedule and collaborate with providers and staff to ensure the best coordination of care.

~Verify scheduling for accuracy before schedules are published.

~Manage incoming calls from primary care offices, healthcare facilities, and patients regarding scheduling needs.

~ Communicate with patients and provide necessary instructions and consent forms for any upcoming appointments.

~ Adhere to HIPAA regulations, maintain confidentiality, and complies with all policies of the organization.

~Knowledge in healthcare systems and EMR, medical terminology, knowledge with insurance carriers including Medicare, Medicaid, managed and other third-party payers. Obtain referrals as needed.

~ Ability to build relationships with the primary care offices, patients and staff.

~ Ability to remain calm and deliver exceptional customer service in difficult situations.


EDUCATION AND EXPERIENCE REQUIRMENNTS:

High School Diploma

Some additional college and/or medical assistant education desired

Minimum of 2 years as a medical scheduler preferably in a urology office

Excellent communication skills, strong computer skills, and basic knowledge of health insurance policies.

Requirements: