Guest Services Coordinator

2 months ago

Hillsborough, United States The Sports Facilities Companies Full time
Job DescriptionJob Description

GUEST SERVICES COORDINATOR - Iron Peak Sports & Events

Sports Facilities Management, LL

Location: Hillsborough, NJ

DEPARTMENT: OPERATIONS

REPORTS TO: DIRECTOR OF OPERATIONS

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Iron Peak Sports & Events is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Hillsborough, NJ. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Iron Peak Sports & Events is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national and regional recognition as a Top Workplace in 2022 and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Guest Services Coordinator is expected to provide world-class customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings. In addition, this position will build and maintain a lead database, support with daily camp operations, and serve as an office administrator with a variety of clerical activities.

GUEST SERVICES ROLES & RESPONSIBILITIES:

  • Provide superior customer service
  • Maintain open lines of communication with all existing and new customers via phone and email
  • Field and manage inbound calls and route to the correct destination
  • Maintain Iron Peak Events, Rentals, and Programming Calendar through Bond Venue Management Platform
  • Guide guest feedback and concerns to the appropriate supervisor
  • Complete special projects, daily assignments and other duties as directed by management
  • Maintain accurate records of participant waivers, event information and incident reports



CAMPS ROLES & RESPONSIBILITIES:

  • Assist School's Out and Summer Camp programs including but not limited to, registration, communication, and operation
  • Assist in maintaining a Summer Camp leads database
  • Lead outreach effort to returning and prospective campers
  • Maintain Summer Camp registration platform
  • Assist in summer camp curriculum building trips and event planning
  • Coordinate transport for Iron Peak Camps
  • Serve as Summer Camp Administrator and Health Coordinator
  • Support Destination Camp sales and staffing

MINIMUM QUALIFICATIONS:

  • Bachelor's degree in related field
  • Flexible work schedule (e.g., nights, weekends, holidays, and long hours)
  • Basic First Aid, CPR, and AED Certification required
  • Excellent communication skills, both verbal and written
  • Proven ability to learn new software programs
  • Proven success in managing multiple tasks at one time
  • Ability to maintain focus in a high-volume, fast-paced environment
  • Must have excellent guest service skills
  • Must be detail-oriented and have outstanding organizational skills
  • Ability to multi-task and prioritize
  • Ability to remain calm and focused in difficult and stressful situations
  • Must take personal initiative for the betterment of the team and facility
  • Commitment to the safety and wellbeing of others
  • Experience and success in customer service, leadership, and organization
  • Action-oriented personality with a 'get it done' attitude and proficiency for efficiency

WORKING CONDITIONS AND PHYSICAL DEMANDS:

  • Must be able to lift 50 pounds waist high
  • May be required to sit or stand for extended periods of time both indoors or outdoors, and squat, stoop, or bend
  • Must be able to work in varying weather conditions
  • Will be required to operate a computer
  • Facility has intermittent noise


Job Posted by ApplicantPro

  • Guest Services Coordinator

    3 days ago

    Hillsborough, United States The Sports Facilities Companies Full time

    Job DescriptionJob Summary:The Guest Services Coordinator is a key member of our team, responsible for delivering exceptional customer experiences to our guests. This role requires a high level of knowledge of our facility's programs and offerings, as well as excellent communication and organizational skills.Key Responsibilities:Customer Service: Provide...

  • Guest Services Coordinator

    2 months ago

    Hillsborough, United States The Sports Facilities Companies Full time

    Job DescriptionJob DescriptionGUEST SERVICES COORDINATOR - Iron Peak Sports & EventsSports Facilities Management, LLLocation: Hillsborough, NJDEPARTMENT: OPERATIONSREPORTS TO: DIRECTOR OF OPERATIONS STATUS: FULL TIME (EXEPMT)ABOUT THE COMPANY:Iron Peak Sports & Events is a premier sport, recreation and entertainment destination focused on improving the...

  • Guest Service Clerk

    3 months ago

    Hillsborough, United States Cumberland Farms Full time

    Description:Position SummaryGuest Service Clerks play a key role in helping our store teams serve and delight our guests. If you are a high energy, outgoing person who loves to help others and work as part of a team, this job is for you! Guest Service Clerks will greet and welcome our guests, and keep our stores in-stock, clean and organized to make the...

  • Guest Service Clerk

    3 months ago

    Hillsborough, United States cumberlandfarmsinc Full time

    Position Summary Guest Service Clerks play a key role in helping our store teams serve and delight our guests. If you are a high energy, outgoing person who loves to help others and work as part of a team, this job is for you! Guest Service Clerks will greet and welcome our guests, and keep our stores in-stock, clean and organized to make the guest...

  • Guest Services and Events Team Member

    2 months ago

    Hillsborough, United States The Sports Facilities Companies Full time

    Job DescriptionJob DescriptionGUEST SERVICES & EVENTS TEAM MEMBER - Iron Peak Sports & EventsSports Facilities Management, LLCLOCATION: Hillsborough, NJDEPARTMENT: OPERATIONSREPORTS TO: DIRECTOR OF OPERATIONSSTATUS: PART-TIMEABOUT THE COMPANY:Iron Peak Sports & Events is a premier sport, recreation and entertainment destination focused on improving the...

  • Guest Services and Events Team Member

    2 months ago

    Hillsborough, United States The Sports Facilities Companies Full time

    Job DescriptionJob DescriptionGUEST SERVICES & EVENTS TEAM MEMBER - Iron Peak Sports & EventsSports Facilities Management, LLCLOCATION: Hillsborough, NJDEPARTMENT: OPERATIONSREPORTS TO: DIRECTOR OF OPERATIONSSTATUS: PART-TIMEABOUT THE COMPANY:Iron Peak Sports & Events is a premier sport, recreation and entertainment destination focused on improving the...

  • Project Coordinator for Healthcare Services

    1 week ago

    Hillsborough, United States HudMed USA Full time

    Project Coordinator Role at HudMedAt HudMed, we are committed to delivering outstanding maintenance and sanitization solutions for healthcare facilities. We invite motivated individuals to consider joining our team as Project Coordinators. This position primarily operates during the evening hours with some weekend shifts.Key Responsibilities:Oversee a team...

  • Group Sales Coordinator

    2 weeks ago

    Hillsborough, United States Troon International Full time

    ** Group Sales Coordinator** **Job Category****:** Marketing Sales **Requisition Number****:** GROUP002061 Showing 1 location **Job Details** **Description** Royce Brook Golf Club excited to announce the exceptional career opportunity of Group Sales Coordinator. The Group Sales Coordinator provides clerical, sales support and group sales services duties for...

  • Group Sales Coordinator

    2 months ago

    Hillsborough, United States Troon International Full time

    ** Group Sales Coordinator** **Job Category****:** Marketing Sales **Requisition Number****:** GROUP002061 Showing 1 location **Job Details** **Description** Royce Brook Golf Club excited to announce the exceptional career opportunity of Group Sales Coordinator. The Group Sales Coordinator provides clerical, sales support and group sales services duties for...

  • Client Services Coordinator for Veterinary Practice

    1 week ago

    Hillsborough, North Carolina, United States Vets Pets Full time

    Vets Pets is on the lookout for an enthusiastic Client Services Coordinator to enhance our team. In this role, you will oversee the front desk operations and deliver outstanding service to our clientele. As the initial point of contact for our clients, you will play a vital role in ensuring their visit to our facility is enjoyable and efficient.Primary...

  • Food Service Attendant

    1 week ago

    Hillsborough, United States The Sports Facilities Companies Full time

    Job OverviewPosition: Server - Iron Peak Sports & EventsCompany: Sports Facilities Management, LLCLocation: Hillsborough, NJDepartment: Food & BeverageEmployment Type: Part-TimeCompany Overview:Iron Peak Sports & Events stands as a leading venue for sports, recreation, and entertainment, dedicated to enhancing the health and economic well-being of the...

  • Project Coordinator

    4 weeks ago

    Hillsborough, United States Chief Roofing Full time $18 - $22

    Job DescriptionJob DescriptionCompany Description:Chief Roofing has been serving the Hillsborough, North Carolina region since 1986, and we take great pride in our high-quality workmanship and roofing expertise. We offer a full range of roofing services for both residential and commercial properties. Chief Roofing is a well-established local family-owned and...

  • Member Services Representative

    2 months ago

    Hillsborough, United States Planet Fitness Full time

    Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front...

  • Proposal Coordinator

    3 weeks ago

    Hillsborough, United States Thalle Construction Full time

    Thalle Construction Co., Inc. ("Thalle") is currently seeking a Business Development Proposal Coordinator. The Proposal Coordinator will report to the Proposal Manager and work closely with and support the estimating team. The ideal candidate will be a highly motivated team player with a strong work ethic providing an excellent long-term opportunity within...

  • Project Coordination Assistant

    2 weeks ago

    Hillsborough, United States HudMed USA Full time

    Job OverviewBenefits:401(k) matchingPerformance-based bonusesCompany gatheringsCompetitive salaryComplimentary uniformsCareer advancement opportunitiesPaid time offTraining and development programsAt HudMed, we are committed to delivering outstanding maintenance and sanitization services for healthcare facilities. As a fast-growing organization, we are...

  • Front Office Assistant

    3 weeks ago

    Hillsborough, United States AppleOne Employment Services Full time

    We are seeking a friendly and professional receptionist to join our team. In this role, you will serve as the first point of contact for guests and visitors to our busy office.Responsibilities:Greet and welcome guestsAnswer and direct phone callsManage incoming and outgoing mailProvide administrative support to team membersSchedule meetings, client visits,...

  • Front Office Assistant

    2 weeks ago

    Hillsborough, United States AppleOne Employment Services Full time

    We are seeking a friendly and professional receptionist to join our team. In this role, you will serve as the first point of contact for guests and visitors to our busy office.Responsibilities:Greet and welcome guestsAnswer and direct phone callsManage incoming and outgoing mailProvide administrative support to team membersSchedule meetings, client visits,...

  • Project Coordinator

    5 days ago

    Hillsborough, United States HudMed USA Full time

    Job DescriptionHudMed USA is a leading provider of maintenance and sanitization services for medical facilities. As a rapidly growing company, we are seeking a highly motivated and organized individual to join our team as an Assistant Project Manager.Key ResponsibilitiesLead a team of technicians to execute projects effectively, ensuring timely and efficient...

  • RN Care Coordinator-Home Care-Weekends

    4 weeks ago

    Hillsborough, United States Dukehealth.org Full time

    At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.About Duke HomeCare & HospicePursue your passion for caring with Duke HomeCare & Hospice, which offers hospice, home...

  • Food and Beverage Server

    2 weeks ago

    Hillsborough, United States The Sports Facilities Companies Full time

    Job OverviewPosition: ServerCompany: Iron Peak Sports & EventsLocation: Hillsborough, NJDepartment: Food & BeverageEmployment Type: Part-TimeCompany Overview:Iron Peak Sports & Events stands as a premier destination for sports, recreation, and entertainment, dedicated to enhancing the health and economic vitality of the community. Joining our team means...