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Guest Services and Events Team Member

4 months ago

Hillsborough, United States The Sports Facilities Companies Full time
Job DescriptionJob Description

GUEST SERVICES & EVENTS TEAM MEMBER - Iron Peak Sports & Events

Sports Facilities Management, LLC

LOCATION: Hillsborough, NJ

DEPARTMENT: OPERATIONS

REPORTS TO: DIRECTOR OF OPERATIONS

STATUS: PART-TIME

ABOUT THE COMPANY:

Iron Peak Sports & Events is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Hillsborough, NJ. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Iron Peak Sports & Events is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Guest Services & Events Team Member provides the first point of contact for all guests. The Guest Services & Events Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

GUEST SERVICES:

  • Greet guests and provide information and wayfinding as needed
  • Provide courteous and friendly first-in-class service to all guests
  • Register guests and process payments for leagues, camps, clinics, drop-in, etc.
  • Be knowledgeable about facility programs (format, pricing, meeting dates/times)
  • Operate multi-line phones
  • Record waivers and event information
  • Record event scores (tournaments/leagues) and print game sheets on a daily basis
  • Maintain confidentiality and discretion with guest and Team Member information
  • Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
  • Maintain a clean space and perform regular walk-throughs (indoor/outdoor) to ensure venue cleanliness
  • Know and enforce the venue policies and procedures
  • Complete special projects, daily assignments, and other duties as assigned
  • Parking Attendants (as needed): Direct facility traffic, collect fees and monitor parking passes, barricade organization, facilitate disabled access, report suspicious behavior

EVENTS:

  • Assist with scheduling and coordinating facility events and parties
  • Ensure all event details are executed as planned and tracked with detail invoices created, payment collected, supplies ordered, waivers collected, food orders, party bags, etc.
  • Communicate clearly and timely with Management and staff to ensure proper setup, coordination of activities, and cleanup all events
  • Maintain inventory system
  • Adhere to event manual for processes, procedures, curriculum, and standards
  • Ensure guest satisfaction and a high level of service via timely and clear communication regarding logistics and details
  • Assist community field marketing efforts toward program growth
  • Coordinate with Business Development & Events Director to make sure event bookings are entered and invoiced in POS platform, and any changes are updated accordingly
  • Refresh and distribute event flyers in facility, and cross market as appropriate
  • Support social marketing strategy to ensure optimal event promotion

MINIMUM QUALIFICATIONS:

  • Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
  • Excellent communication skills, both verbal and written
  • Ability to maintain focus in a high-volume, fast-paced environment
  • Must have excellent guest service skills
  • Must be detail-oriented and have outstanding organizational skills
  • Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
  • Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
  • Must work well with others
  • Must take personal initiative for the betterment of the team and venue
  • Commitment to the safety and well-being of others
  • Customer service and cash handling experience preferred or quick study

WORKING CONDITIONS AND PHYSICAL DEMANDS:

  • Must be able to lift 20 pounds waist high
  • May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
  • Will be required to operate a computer
  • Facility has intermittent noise


Job Posted by ApplicantPro