Guest Services Coordinator

4 days ago


Hillsborough, United States The Sports Facilities Companies Full time
Job Description

Job Summary:

The Guest Services Coordinator is a key member of our team, responsible for delivering exceptional customer experiences to our guests. This role requires a high level of knowledge of our facility's programs and offerings, as well as excellent communication and organizational skills.

Key Responsibilities:

  • Customer Service: Provide world-class customer service to all visitors, responding to their needs and concerns in a timely and professional manner.
  • Lead Database Management: Build and maintain a lead database, ensuring accurate and up-to-date information.
  • Daily Camp Operations: Support daily camp operations, including registration, communication, and logistics.
  • Office Administration: Serve as an office administrator, handling a variety of clerical tasks and supporting the Director of Operations.
  • Special Projects: Complete special projects and daily assignments as directed by management.

Requirements:

  • Education: Bachelor's degree in a related field.
  • Communication Skills: Excellent verbal and written communication skills.
  • Software Proficiency: Proven ability to learn new software programs.
  • Organizational Skills: Proven success in managing multiple tasks at one time.
  • Physical Demands: Ability to lift 50 pounds waist high, sit or stand for extended periods, and work in varying weather conditions.

Working Conditions:

  • Facility Environment: Work in a fast-paced, dynamic environment with intermittent noise.
  • Computer Use: Operate a computer for extended periods.


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