Member Services Representative
2 months ago
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member's accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Work hours between 7am-10pm; Flexible work availability is a plus
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
JOIN THE CLUB
Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
-
Member Services Representative
3 months ago
Hillsborough, United States Excel Fitness Full timePosition: Front Desk Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift Lead Department: Operations Purpose: Help promote our Judgement Free Zone, by representing our core values and adhering to our business drivers during each scheduled shift. Duties and Responsibilities: Perform to your best abilities during your assigned work shift....
-
Customer Service Representative
3 months ago
Hillsborough, United States Domino's Full timeJob DescriptionJob DescriptionCustomer Service Representative (CSR)Customer Service Representative:53 West Street, Hillsborough NH The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as the first responder.Daily...
-
Customer Service Representative
3 months ago
Hillsborough, United States Domino's Pizza LLC Full timeCustomer Service Representative (CSR) Customer Service Representative:53 West Street, Hillsborough NH The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as the first responder. Daily Routine: Greet customers and...
-
Account Representative
4 months ago
Hillsborough, United States Annie Burton - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Hillsborough, NC is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Annie Burton - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto,...
-
Products Representative
4 months ago
Hillsborough, United States Annie Burton - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesProvide prompt,...
-
Office Representative
3 months ago
Hillsborough, United States Annie Burton - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Customer Relations Representative
3 months ago
Hillsborough, United States Annie Burton - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewDo you have aspirations to run your own business? If so, you may want to consider working in the office of Annie Burton - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. You will build and develop customer relationships...
-
Customer Relations Representative
4 weeks ago
Hillsborough, United States WALTER CASANAS - State Farm Agent Full timeJob DescriptionJob DescriptionBenefits:Bonus based on performancePaid time offTraining & developmentROLE DESCRIPTION:Walter Casanas State Farm Insurance Agency is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As a Customer Acquisition Specialist with our agency,...
-
Customer Relations Representative
3 weeks ago
Hillsborough, United States WALTER CASANAS - State Farm Agent Full time $38,000 - $65,000Job DescriptionJob DescriptionBenefits:Bonus based on performancePaid time offTraining & developmentROLE DESCRIPTION:Walter Casanas State Farm Insurance Agency is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As a Customer Acquisition Specialist with our agency,...
-
Customer Service Rep
2 weeks ago
Hillsborough, United States Domino's Franchise Full timeJob DescriptionJob DescriptionJob DescriptionHot job opening, fresh out of the Oven!We are happy that you are interested in joining the Domino’s team!Domino’s Pizza is the world leader in pizza delivery. We operate over 10,300 stores in over 70 countries and we are continuously growing! In our stores, team members learn about business, management and...
-
Guest Services and Events Team Member
2 months ago
Hillsborough, United States The Sports Facilities Companies Full timeJob DescriptionJob DescriptionGUEST SERVICES & EVENTS TEAM MEMBER - Iron Peak Sports & EventsSports Facilities Management, LLCLOCATION: Hillsborough, NJDEPARTMENT: OPERATIONSREPORTS TO: DIRECTOR OF OPERATIONSSTATUS: PART-TIMEABOUT THE COMPANY:Iron Peak Sports & Events is a premier sport, recreation and entertainment destination focused on improving the...
-
Guest Services and Events Team Member
2 months ago
Hillsborough, United States The Sports Facilities Companies Full timeJob DescriptionJob DescriptionGUEST SERVICES & EVENTS TEAM MEMBER - Iron Peak Sports & EventsSports Facilities Management, LLCLOCATION: Hillsborough, NJDEPARTMENT: OPERATIONSREPORTS TO: DIRECTOR OF OPERATIONSSTATUS: PART-TIMEABOUT THE COMPANY:Iron Peak Sports & Events is a premier sport, recreation and entertainment destination focused on improving the...
-
Insurance Account Position
4 months ago
Hillsborough, United States Annie Burton - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Hillsborough, NC is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Annie Burton - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto,...
-
VP of Corporate Services
3 weeks ago
Hillsborough, United States Piedmont Electric Cooperative Full timeJob DescriptionJob DescriptionSummary The Vice-President of Corporate Services provides leadership of all Human Resources, Communications and Member Engagement functions of the Cooperative. Under the direction of the President/General Manager and the Cooperative’s strategic plan, this position is responsible for developing and executing strategies for...
-
Life Insurance Position
3 months ago
Hillsborough, United States Annie Burton - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Hillsborough, NC is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Annie Burton - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto,...
-
American Automotive Association
1 week ago
Hillsborough, United States AAA Northern California, Nevada & Utah Full timeJOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.Why Work For Us?Great Pay - opportunity to participate in AAA...
-
Sales Support Team Member
3 months ago
Hillsborough, United States Joe Van Gogh Inc Full timeJob DescriptionJob DescriptionJob Purpose Summary: The Sales Support Team Member helps maintain and expand Joe Van Gogh’s wholesale relationships. This position visits customer accounts, assists with deliveries, and helps with grocery demos. It requires a fluid work schedule and must address immediate issues/concerns that come up during the...
-
Hillsborough, United States The Sports Facilities Companies Full timeJob DescriptionJob DescriptionFOOD & BEVERAGE TEAM MEMBER - Iron Peak Sports & EventsSports Facilities Management, LLCLOCATION: Hillsborough, NJDEPARTMENT: FOOD & BEVERAGEREPORTS TO: FOOD & BEVERAGE MANAGERSTATUS: PART-TIMEABOUT THE COMPANY:Iron Peak Sports & Events is a premier sport, recreation and entertainment destination focused on improving the health...
-
Site Civil Operations Manager
2 months ago
Hillsborough, United States Summit Design and Engineering Services Full timeJob DescriptionJob DescriptionSummit Design and Engineering Services is an award-winning, multi-disciplined firm headquartered in Hillsborough, NC. Our fast-paced, growth-oriented company strives to deliver innovative, elegant solutions to our clients while providing support and guidance to the communities where we live, work, and play. We have also been...
-
Site Civil Operations Manager
2 months ago
Hillsborough, United States Summit Design and Engineering Services Full timeSummit Design and Engineering Services is an award-winning, multi-disciplined firm headquartered in Hillsborough, NC. Our fast-paced, growth-oriented company strives to deliver innovative, elegant solutions to our clients while providing support and guidance to the communities where we live, work, and play. We have also been recognized throughout the...