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Telecom Support Specialist II
1 month ago
Summary: Peraton is seeking a Telecom Support Specialist for our team in Washington DC. The role involves providing technical assistance for telecommunications equipment, wiring, circuits, and related services at the customer's premises. The ideal candidate will have experience in network support, troubleshooting, and maintaining telecom systems.
Position Info:
- Title: Telecom Support Specialist
- Client: Peraton
- Duration: 12 Months
- Location: Washington, DC
Responsibilities:
- Oversee daily activities related to the installation, verification, and maintenance of telecommunications equipment and network infrastructure.
- Manage network ports, ethernet, optical fiber cabling, IP networks, LAN infrastructure, and UPS systems.
- Program and establish voice and data networks, activating remote access tools.
- Test and reprogram circuits, equipment, and alarms to verify service.
- Document network configurations and programming.
- Analyze network performance and prepare reports.
- Troubleshoot and repair network outages and update documentation.
- Handle customer inquiries and resolve concerns promptly.
Skills/Qualifications:
- Required:
- 2-5 years' experience in deskside and/or on-site network support.
- Experience supporting Cisco-centric WAN, LAN, and WLAN environments, including racks, hubs, routers, switches, and wireless controllers.
- Ability to monitor and manage systems, respond to alerts, and document root causes.
- Experience with wireless LAN controllers and Lightweight Access Points (preferably Cisco).
- Basic understanding of WLAN technologies, network management, and security protocols (WPA2, EAP-TLS, 802.1x, AAA).
- Preferred:
- Degree in Computer Science or related discipline.
- Network industry certifications such as CompTIA Network+ or CCNA.
- Experience with incident management tools like Remedy and/or ServiceNow.
- Strong organizational, multitasking, and communication skills.
- Ability to write technical documentation and specifications.
Additional Information: The role requires a proactive individual with a strong technical background in telecommunications and network support, capable of working independently and as part of a team. The candidate must effectively communicate technical information to a diverse audience and handle multiple tasks efficiently.
