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Technical Support Specialist

2 months ago

Washington, Washington, D.C., United States Progression Incorporated Full time
Technical Support Specialist (Level I & II)

Progression Incorporated is seeking a dedicated Technical Support Specialist at Level I & II to enhance our team. The ideal candidate will possess a solid background in desktop operating systems, adeptness in troubleshooting business applications, and a commitment to delivering exceptional technical assistance.

Key Qualifications
  • Possession of an Active Top-Secret clearance
  • 1 - 5 years of experience in Technical Support at Level II
  • 1 - 5 years of experience in the installation, maintenance, and repair of desktop operating systems
  • 1 - 5 years of experience in diagnosing issues with business applications, desktop hardware, peripherals, and printers
  • Bachelor's degree or equivalent professional experience
Responsibilities
  • Install and configure desktops, laptops, peripherals, and software applications
  • Identify, troubleshoot, and resolve software and hardware malfunctions in desktop and portable systems
  • Assist users with guidance on the effective use of hardware and software
  • Evaluate customer service inquiries and provide effective technical solutions
  • Conduct IT assessments and audits
  • Utilize ticketing systems for issue tracking
  • Identify opportunities for process enhancements
  • Deliver technical support for remote operations
  • Manage software and hardware upgrades
  • Oversee the disassembly and reinstallation of IT equipment