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IT Support Specialist

2 months ago

Washington, United States Compu-Vision Consulting Full time

Position:
IT Support Specialist

Location:
Remote

Duration:
Contract

Job Overview:

The IT Support Specialist will act as the primary contact for level 1 IT assistance within the organization, catering to a diverse network of facilities and corporate operations.

Key Responsibilities:

  • Manage procurement of mobile devices including smartphones and tablets.
  • Collaborate with telecommunications providers during service implementations and outages.
  • Conduct monthly analysis and validation of telecom invoices to ensure adherence to vendor agreements.
  • Perform regular audits of mobile devices to assess cost-effective plans and update inventory as necessary.
  • Address and resolve billing discrepancies with carriers, providing updates and reports to management.
  • Oversee the recycling and inventory management of mobile devices.
  • Maintain paging systems and related equipment.
  • Support emergency notification systems and updates.
  • Investigate overdue balances to ensure timely resolution and application of credits.
  • Keep an accurate record of all telecom circuits, numbers, and devices.
  • Work with vendors to resolve claims efficiently.
  • Assist in the configuration and installation of various IP phone models.
  • Provide ongoing maintenance for unified contact center systems.
  • Help configure IP phones for mobility, enabling access from various devices.
  • Attend training sessions related to telecommunications and customer service.
  • Undertake additional tasks as required.

Essential Qualifications:

The IT Support Specialist will provide first-line IT support across the organization, ensuring high-quality service and prompt resolution of issues.

Responsibilities include monitoring service requests via phone and email, delivering exceptional customer service, and escalating issues as necessary to meet service level agreements.


General Duties Include:

  • Troubleshooting hardware, software, and network issues.
  • Installing and configuring desktops, laptops, printers, and mobile devices.
  • Resolving technical issues in a multi-office environment.
  • Participating in the deployment of new hardware and ensuring staff are trained on new systems.
  • Demonstrating strong problem-solving and communication skills.
  • Documenting resolutions accurately in the ticketing system.
  • Managing IT inventory and software assets.
  • Providing support for common software applications and operating systems.
  • Contributing to process improvements within the support team.
  • Ensuring compliance with service level agreements for ticket resolution.

Preferred Skills:

  • Strong customer service experience.
  • Knowledge of Windows operating systems and desktop support.
  • Excellent communication abilities.
  • Experience with wireless network technologies.
  • Ability to manage multiple projects effectively.
  • ITIL certification is advantageous.
  • Physical capability to handle equipment weighing up to 50 lbs.

Equipment Used:

  • Standard office equipment including computers and printers.
  • Experience with Microsoft Operating Systems and Office Suite.
  • Familiarity with mobile device support.
  • Remote support tools for client assistance.
  • Experience with imaging and deploying new hardware.

Educational Requirements:

  • A Bachelor's Degree in a relevant field from an accredited institution.

Experience:

  • Minimum of one year in a relevant IT support role.
  • Familiarity with data processing applications and systems.