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Tier 1 Support Specialist

2 months ago

Washington, United States Addison Group Full time
Job DescriptionJob Description

Position: Tier 1 Support Specialist

Location: Washington, DC - 5 Days On Site

Availability: To Start: As soon as possible


Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Tier 1 Support Specialist to join their team. Please contact us today to discuss this opportunity


The Site Support Specialist provides internal customer service, second level problem resolution, and, desktop technology support & site support. The Support technician also participates in special projects as assigned. This person is responsible and accountable for the overall coordination of technology support and ancillary IT, video-conferencing and telecom functions for an office site.


Responsibilities

1. Works with callers to resolve normal and unusual information system problems, or escalates as defined in normal operating procedures

2. Provides technical support and problem resolution activities for assigned site

3. Evaluates equipment requirements for assigned site

4. Installs PC’s and related hardware; investigates hardware problems and performs minor repair

5. Interfaces with vendors and the client's Information Technology teams for resolution of telecom, video-conference, network, systems, and/or related hardware problems

6. Uses technical tools and knowledge to meet or exceed performance standards and expectations

7. Develops a knowledge of Firm’s total computing environment and the quality management processes and practices

8. Utilizes the approaches, tools and techniques for working with individuals and groups in a constructive and collaborative manner

9. Employs the application systems needed to deliver services to internal customers


Qualifications

· Bachelor degree in the field of computer science or 2 years equivalent work experience

· Knowledge of and experience in configuring, installing and supporting the hardware and connectivity components of user laptops, workstations and VoIP phones

· Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical problems

· Experience with desktop operating systems and office applications, specifically Windows 10 and Office 2016/365

· Broad application support experience in a legal environment

· Knowledge of video-conferencing and telecom support

· Experience with iOS and Android devices in an enterprise managed environment

· Working knowledge of a range of diagnostic utilities

· Knowledge of Asset Tracking and process.


Why Choose Addison Group?


A leading provider of professional staffing and search services, Addison Group distinguishes itself through exceptional delivery, specialized knowledge and strong relationships. Addison enables ideal connections between talented professionals and dynamic businesses. National practice areas include Administrative & HR; Engineering; Finance & Accounting Contract; Finance & Accounting Executive Search; Financial Services; Healthcare and Information Technology. Addison is an Inavero’s 2012 Best of Staffing winner for both Client and Candidate service. www.addisongroup.com


Why choose Addison Information Technology?


Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics

Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses

Permanent Employment: Many of Addison’s Information Technology job openings lead to potential permanent employment

Connections: You connect directly with hiring managers from renowned organizations

Options: You are presented multiple employment options near your home

Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation


Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.