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Technical Support Specialist

2 months ago

Washington, Washington, D.C., United States Go intellects Inc Full time
Job Title: IT Technical Support Specialist

Company Name: Go Intellects Inc

Benefits:
  • Attractive compensation package
Job Overview:

*This is a hybrid role requiring occasional on-site presence*

Key Responsibilities:
  • Offer expert guidance and technical expertise for IT support operations
  • Ensure that the design of technical support environments adheres to industry benchmarks
  • Manage, operate, and sustain voice, wireless, video, and data communication infrastructures
  • Execute intricate engineering tasks within the IT support domain
Required Qualifications:
  • 1-5 years of experience in the development and maintenance of IT support systems
  • Proven experience in directing extensive IT support networks
  • Diagnose and resolve telecom-related issues concerning desk phones, mobile devices, and data connections
  • Familiarity with telecom systems such as PBX, ACD, and UIP
  • Experience in managing hardware and software assets
  • Technical proficiency in networking, telecommunications, and mobile technology
  • Background in a Call Center Environment