Student Accounts Specialist
1 week ago
Overview:
Reporting to the Controller, the Student Accounts Specialist is an important part of the Financial team and a collaborative partner in meeting various institutional goals and objectives. Additionally, the Student Accounts Specialist will demonstrate, a clear commitment to providing excellent customer service.
Job duties:
Responsibilities for this role include, but are not limited to the following, as demonstrated in TRACS accreditation requirements, Financial Aid Guide/Policies and Procedures handbook, and state requirements with The Georgia Nonpublic Postsecondary Education Commission (GNPEC):
· Verifying that tuition and fees are current and accurate on student ledgers each semester
· Posting Financial Aid to student accounts
· Preparing and distributing student account statements
· Maintaining the "holds" report and releasing "holds" against delinquent accounts
· Assisting students with the student account questions and resolves escalated student account issues
· Recommending actions in the collection of past due accounts
· Delivering bank deposits to bank
· Financial aid refunds or credit balances on student accounts
· Assisting with the quarterly audits by preparing files for the audit, pulling designated samples and account reconciliations as needed
· Keeping current on billing and payment policies and procedures
· Reviewing out of school account balances and pre-collection letters and preparing for submission to collection agency
· Responding to all internal and external inquiries regarding charges, payment policies and procedures
· Issuing bills (invoices) to third party payers on a timely basis and frequently review accounts to make sure paid
· Conducting in-house collection activities, including preparing communication to students
· Preparing and analyzing a monthly Student Accounts Receivable Aging Report
· Overseeing distribution of payment plans on student accounts
· Other duties as assigned
Education:
Qualified candidates should have a Bachelor's degree in a related field or a combination of education and experience. A completed Bachelor's degree is preferred.
Professional Knowledge:
· Strong knowledge of accounting principles
· Experience in accounting/billing or financial aid in an education environment
· Strong organizational skills
· Advanced skills in Microsoft Office/Excel
· Must be familiar with college payments, billing, and refund policies, institutional and FERPA confidentiality regulations; Federal Title IV cash management regulations
This is a full-time (minimum 40 hours per week) position. Working hours will occasionally include evenings and weekends during peak periods and registration.
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