Sr. Account Specialist

2 months ago

Atlanta, United States Safe-Guard Products International Full time

Job Title: Sr Account Specialist(hybrid)

Location: US-GA-Atlanta (Sandy Springs)

FLSA: Exempt

Job Overview:

The Sr. Account Specialist will be the liaison between external clients and internal teams for the defined account. The Sr. Account Specialist will serve as subject matter expert and liaison between the Client and the internal teams, providing end-to-end support from strategy to daily actions for the program. The role will coordinate, communicate & collaborate with internal and external teams, implement change, and maintain and resolve any escalated issues regarding assigned subject matter. Sr. Account Specialist focuses on medium to long-term planning and face-to-face execution of a variety of products, services, and/or solutions across multiple lines of business, including:

  • Executing medium to long-range plans and preparing strategies to protect, grow, and diversify the relationship with the Client.
  • Identifying and managing interactions with Clients to identify opportunities.
  • Resolving problems and ensuring customers receive high-quality customer service.

Job Responsibilities:

  • Provide exceptional service and daily support to designated clients on programs, products, services, and initiatives.
  • Manage responses to program-related and process inquiries from clients, dealers, consumers, and other internal departments.
  • Developing solid relationships with customers, connecting with key business stakeholders
  • Providing any communications needed to keep the Clients informed on a regular basis.
  • Operating as the lead point of contact for all matters specific to your function
  • Fosters strong relationships with internal colleagues (e.g. Account Management, Sales/Training, Legal) and client personnel.
  • Ensure our solutions' timely and successful delivery according to Client needs and objectives.
  • Constantly monitor and report all client-related projects, changes, issues, etc. in regard to the assigned area of focus.
  • Build and maintain strong, long-lasting client relationships and speak with the client regarding these critical fields of the business.
  • Support team members by establishing effective interpersonal relationships and cross-functional partnering.
  • Demonstrates a good grasp of key job functions, relevant terminology, technical processes and standards.
  • Communicate effectively with customers, advocate for customer needs, and initiate resolutions.
  • Performs other project and administrative duties as assigned.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Job Requirements:

  • Bachelor's degree in marketing, Advertising, Communications, Business or equivalent, Project Management, Training
  • 3+ years of demonstrated experience, client services (including account/client management, and project management)
  • Demonstrated experience in B2B and B2C partnerships.
  • Demonstrated experience working across teams in complex matrix organizations.
  • Strong project management skills are a requirement
  • Experienced project management software required, Smartsheet preferred.
  • Strong interpersonal skills
  • Ability to analyze data using reporting tools (Power BI or Looker) preferred.
  • Ability to influence and lead cross functional teams.
  • Strong written and verbal communication skills
  • Ability to work independently and handle complex projects in an exciting and fast-paced environment.
  • Ability to work independently and handle complex projects in an exciting and fast-paced environment.
  • Proficiency in MS Office (Word, Excel, PowerPoint)

Company Benefits:

  • Medical, Dental, and Vision Insurance
  • Flexible Spending Account
  • Health Savings Account
  • 401(k) Plan with Company Match
  • Company-paid Short-Term and Long-Term Disability
  • Company-paid Life Insurance
  • Paid Holidays and Vacation
  • Employee Referral Program
  • Employee Assistance Program
  • Wellness Programs
  • Paid Community Service Opportunities
  • Tuition Reimbursement
  • Ongoing Training & Personal Development
  • And More

About Safe-Guard Products International:

Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard's success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.

For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.

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