Security Shift Manager

1 month ago

Dumfries, United States Colonial Downs Group LLC Full time
Job DescriptionJob Description

The Security Shift Supervisor is responsible for the safety of guests, employees, company property, and assets. Responsible for the overall supervision and management of the Security Department operations in the absence of the Manager and Director. Maintains a high level of guest service and provides effective conflict resolution.

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Practices, supports, and maintains the Mission, Vision, and Values of The Rose Gaming Resort.
  • Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
  • Supervises and manages the daily activities of security staff for their respective shift.
  • Maintains performance, personnel, and operational records.
  • Oversees the physical security of the casino and company assets.
  • Responsible for the physical safety of guests, employees, and property, recommends improvement measures.
  • Conducts investigations of incidents and assists Human Resources in investigations as needed.
  • Schedule rotation of officers throughout officer posts.
  • Conduct training with officers.
  • Ensure all policies and procedures are being followed and monitored during the shift.
  • May be asked to operate a company vehicle and/or equipment that require a valid Driver’s License. Trains, develops, and schedules security staff.
  • Disseminates pertinent information to security staff.
  • Ensures department adheres to all regulatory, departmental and company policies and procedures.
  • Knowledge of all promotions and events.
  • Perform other duties as assigned.

REGULATORY AND COMPLIANCE RESPONSIBILITIES:

In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.

  • Attend required training sessions offered by the Company.
  • Obtain and retain required license(s).
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
  • Have knowledge of the Property’s programs to address problem gaming.
  • Report any acts of wrongdoing of which the Team Member may have knowledge.

EDUCATION, TRAINING, AND EXPERIENCE:

  • Must be 21 years of age or older.
  • Experience within law enforcement, military, security, or customer service to equal three to five years, or pursuing a degree in law enforcement, criminal justice, related field, or in-pursuit of one of these degrees.
  • Successful completion of an in-house training program.
  • Ability to communicate and comprehend information and ideas in spoken and written English so others will understand.
  • Ability to accept, prioritize and follow through on work direction.
  • Ability to work nights, weekends, and holidays.
  • Ability to remain calm and effective in stressful situations, utilizing rational thinking and decision making.
  • Valid driver’s license may be required with a good driving record.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Flexibility to work including nights, weekends, and holidays.
  • Frequently required to walk, run, kneel, stretch, push, twist, bend, and lift.
  • Requires visual acuity to perform close-up activities and peripheral oversight.
  • The ability to lift, push and pull up to 50 pounds.

Certificates, Licenses, and Registrations: Virginia Racing Commission License

Valid Driver’s License with a minimum of three (3) years driving experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

#therose

  • Security Manager

    3 months ago

    Dumfries, United States Colonial Downs Group LLC Full time

    Job DescriptionJob DescriptionPosition Summary: While on duty, responsible for the management of security activities to ensure the safety and security of guests and team members, and the safeguarding of the property.Essential Duties and Responsibilities: A review of this description has excluded the marginal functions of this job which are incidental to the...

  • Security Operations Supervisor

    7 days ago

    Dumfries, Virginia, United States Churchill Downs Incorporated Full time

    Job OverviewThe Security Operations Supervisor plays a crucial role in ensuring the safety and security of guests, staff, and company assets. This position is responsible for overseeing the Security Department's daily operations in the absence of higher management, while maintaining exceptional guest service and effectively resolving conflicts. Key...

  • Security Operations Supervisor

    7 days ago

    Dumfries, Virginia, United States Churchill Downs Incorporated Full time

    Job OverviewThe Security Operations Supervisor plays a crucial role in ensuring the safety and security of guests, staff, and company assets. This position oversees the daily management and operations of the Security Department in the absence of higher management. The supervisor is dedicated to maintaining exceptional guest service and effectively resolving...

  • Security Operations Supervisor

    2 weeks ago

    Dumfries, Virginia, United States Churchill Downs Incorporated Full time

    Job OverviewThe Security Operations Supervisor plays a crucial role in ensuring the safety and security of guests, staff, and company assets. This position is responsible for overseeing the daily functions of the Security Department in the absence of higher management, while maintaining exemplary guest service and resolving conflicts effectively.Key...

  • Security Operations Supervisor

    6 days ago

    Dumfries, Virginia, United States Colonial Downs Group LLC Full time

    Position OverviewThe Security Operations Supervisor plays a crucial role in ensuring the safety and security of guests, staff, and company assets. This position is accountable for overseeing the Security Department's functions during assigned shifts, ensuring a high standard of guest service and effective resolution of conflicts. KEY RESPONSIBILITIESUphold...

  • Security Officer

    3 months ago

    Dumfries, United States Colonial Downs Group LLC Full time

    Job DescriptionJob DescriptionAs a Security Officer, you will be responsible for ensuring the safety and security of our casino property and its patrons. Your duties will include responding to security incidents and providing a visible security presence in the casino. You will also observe patrons participating in gambling activities to detect and respond to...

  • Security Supervisor

    3 months ago

    Dumfries, United States Colonial Downs Group LLC Full time

    Job DescriptionJob DescriptionResponsible for the efficient operation of the Security Department shift assigned.Essential Duties and Responsibilities: A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job...

  • Security Officer-NonEx

    3 months ago

    Dumfries, United States Colonial Downs Group LLC Full time

    Job DescriptionJob DescriptionAs a Casino Security Officer, you will be responsible for ensuring the safety and security of our casino property and its patrons. Your duties will include responding to security incidents and providing a visible security presence in the casino. You will also observe patrons participating in gambling activities to detect and...

  • Security Personnel-NonEx

    7 days ago

    Dumfries, Virginia, United States Colonial Downs Group LLC Full time

    Job OverviewKEY RESPONSIBILITIESUphold and promote the Mission, Vision, and Values of Colonial Downs Group LLC.Ensure the safety and security of all patrons and staff within the casino and hotel premises.Document investigations and incidents promptly and accurately.Deliver exceptional customer service to guests as required.Assist in the secure transfer of...

  • Security Guard

    6 days ago

    Dumfries, Virginia, United States Colonial Downs Group LLC Full time

    Job OverviewPOSITION SUMMARY: The Security Officer is responsible for ensuring the safety and security of all guests and staff within the gaming and hospitality environment.KEY RESPONSIBILITIES:Uphold and promote the Mission, Vision, and Values of Colonial Downs Group LLC.Ensure the well-being of all patrons and employees within the casino and hotel...

  • Gaming Shift Manager

    3 months ago

    Dumfries, United States Colonial Downs Group LLC Full time

    Job DescriptionJob DescriptionResponsible for the day-to-day slot operations on an assigned shift. Responsible for supervising, managing, and monitoring the overall slot area including all slot department team members for efficiency, guest service, adherence to all departmental, policies, procedures, and directives, protecting all the Rose Gaming Resort...

  • Security Guard

    7 days ago

    Dumfries, Virginia, United States Colonial Downs Group LLC Full time

    Job OverviewPRIMARY RESPONSIBILITIESUphold and promote the Mission, Vision, and Values of Colonial Downs Group LLC.Ensure the safety and security of all patrons and staff within the gaming and hospitality environment.Timely documentation of investigations and incident reports.Deliver exceptional customer service to guests as required.Assist in the secure...

  • Security Officer

    3 months ago

    Dumfries, United States Colonial Downs Group LLC Full time

    Job DescriptionJob DescriptionPosition Summary: Manages security activities to ensure the safety and security of gaming and entertainment guests and team members, as well as the safeguarding the property. Essential Duties and Responsibilities: A review of this description has excluded the marginal functions of this job which are incidental to the performance...

  • Safety and Security Coordinator

    2 weeks ago

    Dumfries, Virginia, United States Colonial Downs + Rosie's Gaming Emporium Full time

    Security Officer at Colonial DownsPosition Overview: Oversees security operations to guarantee the safety and welfare of patrons and staff at Colonial Downs.Key Responsibilities:Delivers exceptional service to both internal and external stakeholders, reflecting the #AddLife ethos in all engagements.Cultivates a positive and encouraging atmosphere for team...

  • Security Officer

    5 days ago

    Dumfries, Virginia, United States The Rose Gaming Resort Full time

    Job SummaryWe are seeking a highly skilled and experienced Security Officer to join our team at The Rose Gaming Resort. As a Security Officer, you will be responsible for ensuring the safety and security of our guests and employees, while also maintaining a positive and welcoming environment.Key ResponsibilitiesSecurity and Safety: Patrol the casino and...

  • Security Officer-NonEx

    1 month ago

    Dumfries, United States Colonial Downs Group LLC Full time

    Job DescriptionJob DescriptionSPECIFIC DUTIES AND RESPONSIBILITIESPractices, supports, and maintains the Mission, Vision, and Values of The Rose Gaming Resort.Responsible for the safety of all guests and employees of the casino/hotelRecords investigation and incident reports in a timely manner.Provides customer service to all guests when needed.Assists with...

  • Safety and Security Specialist

    2 weeks ago

    Dumfries, Virginia, United States Colonial Downs Group LLC Full time

    Job OverviewPosition Summary: Oversees security operations to guarantee the safety and protection of guests and staff within the gaming and entertainment environment, while also ensuring the security of the property.Key Responsibilities:Delivers exceptional service to both internal and external guests, embodying the #AddLife culture in all...

  • Safety and Security Specialist

    7 days ago

    Dumfries, Virginia, United States Colonial Downs Group LLC Full time

    Job OverviewPosition Summary: Oversees security operations to guarantee the safety and protection of guests and staff within the gaming and entertainment environment, while also ensuring the security of the property.Key Responsibilities:Delivers exceptional service to both internal and external guests, embodying the #AddLife culture in all...

  • Safety and Security Specialist

    2 weeks ago

    Dumfries, Virginia, United States Colonial Downs Group LLC Full time

    Job OverviewPosition Summary: Oversees security operations to guarantee the safety and protection of guests and staff within the gaming and entertainment environment, while also ensuring the safeguarding of company assets.Key Responsibilities:Delivers exceptional service to both internal and external guests, embodying the #AddLife culture in all...

  • Beverage Operations Manager

    2 days ago

    Dumfries, Virginia, United States Colonial Downs Group LLC Full time

    Job DescriptionJob Summary: We are seeking a highly skilled and experienced Beverage Operations Manager to join our team at Colonial Downs Group LLC. The successful candidate will be responsible for the overall operation and profitability of assigned venues, ensuring the development and maintenance of well-performing teams, achieving financial and enterprise...