Gaming Shift Manager

4 months ago

Dumfries, United States Colonial Downs Group LLC Full time
Job DescriptionJob Description

Responsible for the day-to-day slot operations on an assigned shift. Responsible for supervising, managing, and monitoring the overall slot area including all slot department team members for efficiency, guest service, adherence to all departmental, policies, procedures, and directives, protecting all the Rose Gaming Resort assets. Develops and mentors team members.

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Observes, supervises, and countersigns hand-paid jackpots when required.
  • Coordinates with Security and other related departments to ensure appropriate guest service.
  • Assists in the development of training programs.
  • Trains all new employees, retrains existing employees, and evaluates training programs to determine competence levels of employees.
  • Maintains and updates operating manuals and training material for department.
  • Oversees compliance with all state regulations and accompanying internal controls as applied to the slot operations function including, but not limited to safeguarding funds, reviewing documents for completion and accuracy, and monitoring employees’ activities.
  • Assists in hiring, scheduling, performance evaluations and all other employee support/related functions. Must be able to lift and/or carry objects weighing up to 40 lbs.
  • When not functioning as the Manager, assists the Manager with recommending proper staffing levels and approving scheduling.
  • Monitors activities that could affect the efficiencies and effectiveness of the department, including the internal control environment.
  • May attend guest functions. Ensures regulatory compliance with all policies and procedures.
  • Ensures maximum productivity, and a smoothly run operation.
  • Ensures facilities and equipment are available and functioning. Recommends and implements marketing plans to promote Slot volume.
  • Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.
  • Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction.
  • Continuously improves service by evaluating service breakdowns using guest feedback, data, and behavior.
  • Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.
  • Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
  • Keeps team well informed of property promotions and events.
  • Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them.
  • Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
  • Addresses employee performance issues, coaches for improvement, and provides ongoing feedback.

REGULATORY AND COMPLIANCE RESPONSIBILITIES:

In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.

  • Attend required training sessions offered by the Company.
  • Obtain and retain required license(s).
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
  • Have knowledge of the Property’s programs to address problem gaming.
  • Report any acts of wrongdoing of which the Team Member may have knowledge.

EDUCATION, TRAINING, AND EXPERIENCE:

  • Associate degree in business or related field required.
  • Bachelors in business or related field degree preferred.
  • Minimum two (2) year casino industry experience required; slot experience preferred.
  • Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
  • Intermediate proficiency in Microsoft Word, Excel, and Outlook is essential.
  • Previous supervisory experience preferred.
  • Must possess an understanding of slot operations and its relation to the organization.
  • Must be able to deal effectively with customers in a courteous and professional manner, commanding positive results.
  • Must be able to clearly communicate both verbally and in writing in English.

Certificates, Licenses, and Registrations: Virginia Racing Commission License

Valid Driver’s License with a minimum of three (3) years driving experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players, and functioning of machines.

#therose

A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

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