Security Guard

POSITION SUMMARY: The Security Officer is responsible for ensuring the safety and security of all guests and staff within the gaming and hospitality environment.

KEY RESPONSIBILITIES:

• Uphold and promote the Mission, Vision, and Values of Colonial Downs Group LLC.
• Ensure the well-being of all patrons and employees within the casino and hotel premises.
• Document investigations and incidents promptly and accurately.
• Provide exceptional customer service to guests as required.
• Assist in the secure transfer of cash and gaming chips from the casino floor.
• Conduct regular patrols of the casino and hotel to maintain a safe atmosphere.
• Enforce casino policies and regulations as mandated by the gaming authority.
• Remain stationed at assigned posts for extended periods as directed by management.
• Report daily activities and responsibilities to the supervising manager.
• Manage and de-escalate potential conflicts, providing assistance during emergencies.
• Control access to restricted areas and the video lottery facility.
• Respond immediately to backup calls as needed.
• Operate a company vehicle, maintaining a clean driving record.
• Compile reports on significant incidents and activities.
• Maintain constant communication with the base via radio during shifts.
• Participate in ongoing training and meetings as required.
• Verify identification for gaming floor access, welcoming guests and vendors in a professional manner.
• Ensure crowd control, fostering a friendly environment and addressing inappropriate behavior.
• Conduct cash escorts as necessary.
• Investigate incidents and prepare written reports, while monitoring and reporting any violations of procedures or illegal activities.
• May assume the responsibilities of the Security Lead when required.
• Perform additional duties as assigned.

REGULATORY COMPLIANCE:

In addition to the duties outlined, all team members are expected to adhere to compliance with relevant laws and regulations.

• Attend mandatory training sessions provided by the company.
• Obtain and maintain necessary licenses.
• Execute responsibilities in accordance with local laws and regulations.
• Ensure minors are prohibited from gambling or loitering in gaming areas.
• Be knowledgeable about the regulations and policies relevant to the department.
• Understand the property's initiatives to address problem gaming.
• Report any misconduct or illegal activities witnessed.

EDUCATIONAL REQUIREMENTS:

• Must be at least 18 years of age.
• Experience in law enforcement, military, security, or customer service equivalent to one year, or currently pursuing a degree in a related field.
• Successful completion of internal training programs.
• Ability to communicate effectively in both spoken and written English.
• Capability to prioritize and follow through on work assignments.
• Willingness to work nights, weekends, and holidays.
• Ability to remain composed and effective in high-pressure situations.
• A valid driver's license may be required, along with a good driving history.
• Capacity to thrive in a fast-paced environment while managing multiple tasks.
• Flexibility to work various shifts, including nights and weekends.
• Physical ability to lift, push, and pull up to 25 pounds.

CERTIFICATIONS: Virginia Racing Commission License and a valid Driver's License with a minimum of three years of driving experience.

PHYSICAL REQUIREMENTS:

The physical demands outlined are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities. While executing the duties of this position, the employee is frequently required to sit or stand, walk, use hands to manipulate objects, reach with hands and arms, climb, stoop, kneel, crouch, or crawl, and communicate verbally. The employee may also need to lift, push, and pull items weighing up to 25 pounds. The work environment noise level typically ranges from moderate to loud, and the employee will circulate throughout assigned areas, including smoking zones, while actively monitoring patrons and gaming machines.

This job description does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.