Security Guard

PRIMARY RESPONSIBILITIES

• Uphold and promote the Mission, Vision, and Values of Colonial Downs Group LLC.
• Ensure the safety and security of all patrons and staff within the gaming and hospitality environment.
• Timely documentation of investigations and incident reports.
• Deliver exceptional customer service to guests as required.
• Assist in the secure transfer of cash and gaming chips from the casino floor.
• Conduct regular patrols of the casino and hotel premises during shifts to maintain safety standards.
• Enforce compliance with casino regulations, policies, and guidelines established by the organization and relevant gaming authorities.
• Maintain assigned posts for extended periods as directed by management.
• Report daily activities and responsibilities to supervisors or managers.
• Manage and de-escalate potential conflicts, providing assistance to employees and guests during emergencies.
• Control access to restricted areas and video lottery facilities.
• Respond promptly to backup calls as needed.
• Operate a company vehicle, maintaining a clean driving record.
• Compile reports detailing significant incidents and activities.
• Maintain constant radio communication with the base throughout the shift.
• Participate in regular meetings and training sessions. Verify identification for access to gaming areas, greeting guests and vendors in a professional manner.
• Ensure crowd control, fostering a welcoming atmosphere and addressing inappropriate behavior.
• Conduct cash escorts as necessary.
• Investigate incidents and prepare written reports, while monitoring and reporting any procedural violations or illegal activities.
• May assume the role of Security Lead when required.
• Perform additional duties as assigned.

REGULATORY COMPLIANCE RESPONSIBILITIES:

In addition to the aforementioned duties, each team member is responsible for adhering to laws and regulations.

• Attend mandatory training sessions provided by the company.
• Obtain and maintain necessary licenses.
• Carry out responsibilities in accordance with local laws and regulations.
• Ensure minors are prohibited from gambling, loitering in gaming areas, consuming alcohol, or purchasing tobacco products.
• Possess knowledge of relevant ordinances, regulations, laws, policies, and procedures pertaining to the department.
• Understand the property's initiatives addressing problem gaming.
• Report any observed misconduct or violations.

EDUCATION, TRAINING, AND EXPERIENCE:

• Must be at least 18 years old.
• One year of experience in law enforcement, military, security, or customer service, or currently pursuing a degree in law enforcement, criminal justice, or a related field.
• Successful completion of an internal training program.
• Ability to effectively communicate and comprehend information in both spoken and written English.
• Capability to prioritize and follow through on work assignments.
• Willingness to work nights, weekends, and holidays.
• Ability to remain composed and effective in high-pressure situations, utilizing sound judgment and decision-making skills.
• A valid driver's license may be required, along with a good driving history.
• Capacity to thrive in a fast-paced environment and manage multiple tasks simultaneously.
• Flexibility to work during evenings, weekends, and holidays.
• Physical ability to lift, push, and pull up to 25 pounds.

CERTIFICATES, LICENSES, AND REGISTRATIONS: Virginia Racing Commission License

Valid Driver's License with a minimum of three years of driving experience.

PHYSICAL DEMANDS:

The physical requirements outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to manipulate objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and communicate verbally. The employee may also be required to lift, push, and pull up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is typically moderate to loud. The employee is expected to circulate throughout assigned areas, including smoking areas, actively observing patrons and the operation of gaming machines.

This job description does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.