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Guest Services Supervisor

2 months ago

Phoenix, Arizona, United States Stanford Hotel Group Full time

Position Title: Front Desk Supervisor

Job Category: Front Office

Requisition Number: GUEST05133

Overview:

DoubleTree Suites by Hilton Phoenix is seeking a skilled Front Desk Supervisor to enhance our guest services team. This role is ideal for individuals who possess extensive full-service hospitality experience and are eager to contribute to a high-performing establishment.

Key Responsibilities:

  1. Deliver exceptional service to all guests, ensuring a welcoming atmosphere.
  2. Manage front desk operations including check-ins and check-outs, reservations, and providing directions and general information.
  3. Uphold brand and hotel standards while addressing guest inquiries and concerns.

Qualifications:

Applicants should have a high school diploma and prior experience in the hotel industry is preferred. Candidates must successfully pass a criminal and credit background check as per company policy.

Essential Skills:

  • Customer Service: Advanced
  • Team Collaboration: Advanced
  • Problem Solving: Advanced
  • Attention to Detail: Advanced

Work Schedule:

The ability to work a flexible schedule, including weekends and holidays, is essential for this position.

DoubleTree Suites Phoenix is an Equal Opportunity Employer. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.