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Hotel Front Desk Night Auditor

3 months ago

Phoenix, United States Fairfield Inn & Suites Phoenix Midtown Full time
Description

Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now.

Responsibilities

•Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
•Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
•Ensure all guests feel they are having an exceptional experience at the property
•Complete additional bookkeeping, administrative, and accounting procedures as requested
•Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required

Qualifications

•Proficiency with computers is required; experience with reservation and accounting software is desired
•High school diploma or equivalent required; some college preferred
•Excellent customer service and communication skills are required
•Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required
•Requires a flexible schedule that allows for overnight shift hours