Workforce Villages Program Coordinator

3 weeks ago

Phoenix, United States St. Joseph the Worker Full time
Job DescriptionJob Description

Position Overview

The Workforce Villages (WV) Program Coordinator will work closely with the Director of Housing as a supporter of St. Joseph the Worker's mission, vision, and growth. The WV Program Coordinator will lend assistance to the Workforce Villages Program by interacting with clients to provide housing solutions, as well as provide support to the Director of Housing regarding Operations.

Functions of Position

The WV Program Coordinator will be trained as a Workforce Villages Specialist to provide client assistance, as well as maintain back-end operations for the Workforce Villages department. This Coordinator will work directly with clients to support them in their journey to self-sufficiency. Work duties may include, but are not limited to:

Workforce Villages

  • Review assigned prescreens with potential clients to determine if they are a good fit for the Workforce Villages program using existing guidelines; schedule client intakes in a timely manner to ensure client enters the program quickly.
  • Schedule Workforce Housing and Training (WHaT) program clients for unpaid training; facilitate a seamless transition into the Workforce Villages program after completion of training.
  • Walk clients through the background check process and provide information to clients upon receival of report.
  • Assist clients with move-ins upon approval into the program.
  • Provide one-on-one life skills development as stated below:
    • Assistance opening a checking and savings account
    • Budgeting 70% of paycheck
    • Coaching on how to food shop and meal prep
  • Complete weekly one-on-ones to track client progress throughout the program (one in person and then one virtual appointment weekly); update client profile in Salesforce (SF) and HMIS within 24 hours of meeting.
  • Provide monthly resources to clients in adherence with the Resource Policy; reach out to the Director of Housing if exceptions need to be made.
  • Assist client with apartment searching within the first month of program entrance to ensure client is able to be independently housed upon exit of the program.
  • Monitor client savings by collecting paystubs, savings verification, and any other pertinent documentation and uploading documents into Salesforce.
  • Utilize Salesforce and HMIS to accurately notate client files.
  • Assist with move-outs of successful clients as they exit the program into their independent living situation.
  • Notate in client file when client exits program.
  • Complete client success story for 1 client monthly; send to Director of Programs and Data and Resource Coordinator.
  • Check in with successful clients on a cadence agreed upon and listed in Salesforce for Retention.
  • Ensure data accuracy is above 95% for all client information inputted; correct errors that are found in a timely manner.
  • Provide assistance with maintenance requests, following up and ensuring completion of every request.
  • Coordinate laundry service for client bedding with current provider, Social Spin.
  • Coordinate client attendance of all required classes; ensure clients show up and receive resources for classes attended.
  • Schedule cleaning services for apartments after clients exit the program and ensure completion of cleaning by company.

Required Attributes

  • BA/BS in a related field or combination of education and relevant experience preferred.
  • 1-2 years' experience in related field.
  • Experience helping vulnerable communities.
  • Must have own vehicle, valid driver's license, and current insurance and registration.
  • Must possess excellent written and verbal communication skills and strong organization skills.
  • Strong desire to empower homeless, low-income, and disadvantaged individuals.
  • Ability to work with a diverse group of people and experiences without judgment. The ideal candidate will understand and reflect on the population served.
  • Actively engage diverse clients and express appropriate empathy and compassion, treating everyone with dignity and respect.
  • Willing to be flexible with hours of operation to meet clients when their work schedule permits, including nights and weekends.
  • Ability to utilize CRM platforms such as Salesforce, HMIS, and Tableau.
  • Excellent time management skills.
  • Remarkable organizational and conflict management skills.
  • Ability to lift up to 35 pounds.
  • Must be able to obtain and maintain a Level One Fingerprint Clearance Card prior to hire.

Reporting

Reports directly to the Director of Housing


Evaluation

Annual review to be with the Director of Housing to review employee's performance over the past year. Input from vendors and/or partners that have worked with the employee as well as other individuals within the organization to be considered. Review history of attitude and record of representing the organization positively. Lastly, evidence of how you demonstrate SJW's core values.

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