Workforce Solutions Program Specialist

4 weeks ago

Phoenix, United States Acro Service Corp Full time
Job DescriptionJob Description

Acro Service Corporation (Acro), one of the nation’s largest staffing companies, is seeking a Workforce Solutions Program Specialist. If you have at least two years of related experience in the staffing industry preferably in a Managed Service Provider (MSP) program setting and specific experience in the recruiting space, we want to hear from you Immediate interviews are available for qualified candidates. Come join our award-winning team

SUMMARY

The Workforce Solutions Program Specialist (Program Specialist) is responsible for working with client users to facilitate delivery by MSP program suppliers of the temporary personnel required by the client. The Program Specialist will provide responsive and professional service to client users in requesting, selecting and managing temporary personnel. The Program Specialist will work with and manage MSP program suppliers to ensure all client positions are filled in a timely manner and within the established pricing framework. The Program Specialist will ensure that the suppliers take sequential steps in the candidate selection process (i.e., submittal, interview, drug and background screens, and onboarding) in a responsive and timely manner. In addition to staff augmentation, the Program Specialist will be required to work with suppliers of statement-of-work (SOW) services to help client users acquire contingent talent under a SOW on an as needed basis. The Program Specialist will ensure all program suppliers and their contingent workers comply with client policies and procedures and applicable regulations. The Program Specialist will be highly proficient in the use of the VMS being used in the MSP program and serve as First Level of VMS support for all users.

DUTIES & RESPONSIBILITIES

  • Work daily within Vendor Management Systems (VMS), including Acro’s own XRM System, reviewing customer requisitions, supplier submitted resumes and onboarding documents to ensure compliance.
  • Must maintain a high level of customer service on a daily basis by maintaining a continual feedback loop to client users either through the VMS, email or phone regarding activity against their open requisitions. Respond to all client service requests or queries immediately, but in no event later than two business hours.
  • Manage daily contacts (phone calls, emails, IMs) from suppliers regarding the submitted candidates or other issues pertaining to their assigned workers. At times, respond to contacts from temporary employees regarding entering of time and expenses and other relevant issues.
  • Maintain a thorough understanding of the candidate recruitment process and resume evaluation for a number of various job categories which may include technical, IT, professional, industrial, medical, and other categories required by the specific client.
  • Promptly update other members of Acro’s MSP program team for client regarding activities affecting the program to ensure all Acro team members are on the same page; such updates can be in the form of timely entry of information or notes in the VMS, or by email, calls or meetings.
  • Train and assist using managers on all aspects of the VMS, including how to create a requisition, review submittals (resumes), schedule interviews and select a candidate for an assignment.
  • Train and assist suppliers on all aspects of the VMS, including how to submit resumes, respond to interview requests, download worker time and other standard staffing/recruitment operating procedures.
  • Answer any and all questions regarding the program and how it operates.
  • When required, create the following within the VMS:
    • New customer profiles (using managers)
    • New client departments/divisions
    • New requisitions on behalf of the client
    • New supplier profiles
  • Understand concepts related to submittal to hire, interview to hire, acceptance to hire metrics, as well as fill rates and retention.
  • Analyze and determine pricing for different skill sets when requested by various client representatives.
  • Audit assignments and purchase orders to ensure they match the bill rates and terms of the specific requisition.
  • Run a variety of reports out of the VMS on an as needed basis and be able to understand and explain to others the data provided.
  • Monitor all business activity within the VMS including interviews to make sure they have been accepted and confirmed by the client.
  • Focus on meeting and exceeding program SLA’s and KPI’s

REQUIRED QUALIFICATIONS

Education

  • Bachelor’s degree. Additional years of similar work experience may serve in place of a bachelors.

Experience

  • 2 plus years’ experience within the staffing industry or other HR related field as a recruiter, human resource generalist or onboarding coordinator.

Skills

  • Highly proficient with Microsoft Word, Excel and Outlook.
  • Superior written and verbal communication skills; should have the ability to communicate with all levels of employees within the client or an associate vendor.
  • Strong customer service values and abilities.
  • Ability to multitask in a fast-paced environment.
  • Ability to professionally negotiate rates and other terms as required.
  • Ability to effectively develop good relationships with associate vendors, customers, employees, and managers.
  • Ability to respond effectively to employees, customers, and the associate vendors with excellent customer service skills to produce positive outcomes.
  • Ability to remain confidential in all phases of the hiring process and throughout the duration of work assignments and maintain a professional appearance and attitude.
  • Ability to create reports for client review.

DESIRED QUALIFICATIONS

Experience

  • 3- 5 years’ experience within the staffing industry as a Recruiting Coordinator, Account Manager or On-Site Representative is desired.

PHYSICAL DEMANDS

  • Frequently sits for long periods of time.
  • May be required to occasionally lift up to 15 pounds.

WORK ENVIRONMENT

  • While performing the duties of this job, the employee will work in a remote office environment.
  • The noise level in the work area is usually low.
  • Great deal of the work is done via the computer / email / reports etc.

Acro values diversity in our workforce and is an Equal Opportunity and Affirmative Action employer.

 

Company DescriptionFor over four decades, Acro Service Corporation (Acro) has been providing customized workforce solutions to meet the demands of its clients in a continually evolving market. Through its staffing divisions, Acro Blue and Acro Technical and Professional Staffing Group (ATPSG), Acro provides best in class services to meet the contingent labor needs of its clients across multiple labor categories including commercial, manufacturing, financial, information technology, scientific, engineering and others. Acro’s staffing divisions offer contingent labor solutions that include a national account management and recruiting structure servicing Fortune 500 and 1000 clients across North America. Acro supports clients directly and through industry Managed Service Providers (MSP) in every single industry.

Acro also provides total talent solutions in the areas of Managed Service Provider (MSP) solutions utilizing a variety of Vendor Management System (VMS) applications, including Acro’s own VMS, XRM System; Recruitment Process Outsourcing (RPO); Direct Sourcing; Employer of Record (EOR); Independent Contractor Compliance and Engagement; Commercial and Light Industrial temporary labor solutions and, Human Resource Outsourcing (HRO) services.

As an integral part of Acro’s executive leadership team, the Senior Staffing Executive will be instrumental in cultivating new client relationships and expanding existing relationships pertaining to solutions offered by Acro. Come and join an organization that has been recognized among the Best & Brightest Companies to Work for in the Nation seven years in a rowCompany DescriptionFor over four decades, Acro Service Corporation (Acro) has been providing customized workforce solutions to meet the demands of its clients in a continually evolving market. Through its staffing divisions, Acro Blue and Acro Technical and Professional Staffing Group (ATPSG), Acro provides best in class services to meet the contingent labor needs of its clients across multiple labor categories including commercial, manufacturing, financial, information technology, scientific, engineering and others. Acro’s staffing divisions offer contingent labor solutions that include a national account management and recruiting structure servicing Fortune 500 and 1000 clients across North America. Acro supports clients directly and through industry Managed Service Providers (MSP) in every single industry.\r
\r
Acro also provides total talent solutions in the areas of Managed Service Provider (MSP) solutions utilizing a variety of Vendor Management System (VMS) applications, including Acro’s own VMS, XRM System; Recruitment Process Outsourcing (RPO); Direct Sourcing; Employer of Record (EOR); Independent Contractor Compliance and Engagement; Commercial and Light Industrial temporary labor solutions and, Human Resource Outsourcing (HRO) services.\r
\r
As an integral part of Acro’s executive leadership team, the Senior Staffing Executive will be instrumental in cultivating new client relationships and expanding existing relationships pertaining to solutions offered by Acro. Come and join an organization that has been recognized among the Best & Brightest Companies to Work for in the Nation seven years in a row

  • Sales Manager, Workforce Development Solutions

    4 days ago

    Phoenix, United States OpusVi Full time

    At OpusVi™ (Latin for Workforce), we partner with healthcare organizations to build transformative workforce solutions. We have developed a workforce development platform that enables healthcare systems and organizations to upskill and retain top talents.Dedicated to providing the best client experience, we have designed custom online and hybrid programs...

  • Sales Manager, Workforce Development Solutions

    3 days ago

    Phoenix, United States OpusVi Full time

    At OpusVi™ (Latin for Workforce), we partner with healthcare organizations to build transformative workforce solutions. We have developed a workforce development platform that enables healthcare systems and organizations to upskill and retain top talents.Dedicated to providing the best client experience, we have designed custom online and hybrid programs...

  • Program Specialist I

    2 weeks ago

    Phoenix, United States Allegis Global Solutions Full time

    Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a...

  • Program Specialist I

    3 weeks ago

    Phoenix, United States Allegis Global Solutions Full time

    Job DescriptionJob DescriptionCompany DescriptionWorking at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the...

  • Workforce Policy Specialist

    3 weeks ago

    Phoenix, United States State of Arizona Full time

    DEPARTMENT OF ECONOMIC SECURITY - Your Partner For A Stronger Arizona. _ - DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona._ - DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of...

  • Program Specialist I

    4 weeks ago

    Phoenix, Arizona, United States Allegis Global Solutions Full time

    Company DescriptionWorking at Allegis Global Solutions (AGS) is more than just a job. It's a career. It's a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful...

  • Workforce Development Specialist

    2 weeks ago

    Phoenix, United States NXG Full time

    At NXG, we are dedicated to humanizing construction. As a Nox Group company, our teammates, partners, and customers can expect that we genuinely care to serve them and look out for their best interests. Our culture is built on the cornerstone of our Core Values -_ Passion, Relationships, Innovation, Development and Excellence!_ They set expectations for our...

  • Marketplace Operations Workforce Specialist

    3 weeks ago

    Phoenix, United States Whatnot Full time

    **Whatnot**: Whatnot (YC W20) is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We're one of YC's top companies and one of the fastest growing marketplaces ever. We're laser focused on creating an exceptional software company, team, and place to work. You can read our principles here. Our mission:...

  • Workplace Solutions Specialist

    4 weeks ago

    Phoenix, United States U-Haul Full time

    **Workplace Solutions Specialist**: We are seeking a hardworking and compassionate Workplace Solutions Specialist to join our team and play a crucial role in fostering positive team member relationships within our organization. U-Haul Workplace Solutions is seeking an individual who can make a positive impact on our daily human resource operations. This...

  • Workplace Solutions Specialist

    8 hours ago

    Phoenix, United States U-Haul Full time

    **Workplace Solutions Specialist**: We are seeking a hardworking and compassionate Workplace Solutions Specialist to join our team and play a crucial role in fostering positive team member relationships within our organization. U-Haul Workplace Solutions is seeking an individual who can make a positive impact on our daily human resource operations. This...

  • Veteran Talent Specialist

    3 weeks ago

    Phoenix, United States U.S. VETS Full time

    **Veteran Talent Specialist - Workforce - Phoenix** **Level**: Experienced **Job Location**: USVETS Phoenix - Phoenix, AZ **Position Type**: Full Time **Education Level**: 4 Year Degree **Salary Range**: $23.08 - $26.66 Hourly **Travel Percentage**: **Job Shift**: Day **Job Category**: Nonprofit - Social Services **Description** Looking for a...

  • Systems Solutions Specialist

    7 days ago

    Phoenix, United States Crown Equipment Corporation Full time

    **Company Description**: Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of...

  • Procurement Solutions, Supply Chain Manager

    4 weeks ago

    Phoenix, Arizona, United States Allegis Global Solutions Full time

    Company DescriptionWorking at Allegis Global Solutions (AGS) is more than just a job. It's a career. It's a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful...

  • Procurement Solutions, Supply Chain Manager

    4 weeks ago

    Phoenix, United States Allegis Global Solutions Full time

    Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a...

  • Program Specialist

    2 months ago

    Phoenix, United States Veterans Health Administration Full time

    Summary The Program Specialist assists in managing a multi-million dollar budget and coordinates and maintains more than 465 Affiliation Agreements with program letters of agreements from each division of the affiliate with more than 2,000 health profession trainees. The Program Specialist is Responsible for establishing and maintaining systems for...

  • Procurement Solutions, Supply Chain Manager

    3 months ago

    Phoenix, United States Allegis Global Solutions Full time

    Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a...

  • Student Workforce Integration Lead

    3 weeks ago

    Phoenix, United States Unitek Learning Full time

    **Company Description** As a leading healthcare education organization, Unitek Learning’s family of schools helps thousands of students launch and accelerate their careers every year. As a rapidly growing and highly successful company, Unitek is also a great place to pursue a rewarding and challenging career. We offer a competitive salary, generous...

  • Manufacturing Account Specialist

    4 weeks ago

    Phoenix, United States JCO Workforce Solutions Full time

    Job DescriptionJob DescriptionAccount Specialist Job DescriptionAbout Us: Join our dynamic team in the aerospace manufacturing industry! We're dedicated to providing top-notch customer service and ensuring the smooth flow of products to meet our clients' needs. If you're passionate about delivering exceptional service and thrive in a fast-paced...

  • Lending Solution Specialist

    3 weeks ago

    Phoenix, United States Charles Schwab Full time

    **Your opportunity**: The Specialist, Lending Solutions applies knowledge skills and experience to perform daily bank lending solutions tasks. The role is responsible for handling daily inbound and outbound phone hotline activities and operational tasks related to the Pledged Asset Line product, including transaction processing, money movements, account open...

  • Program Specialist

    1 week ago

    Phoenix, United States Homeless ID Project Full time

    Job DescriptionJob DescriptionSummary:Homeless ID Project is the only full-time provider of identification replacement services to homeless and at-risk individuals in Arizona. Please review our website before applying.The Program Specialist works directly with clients to navigate the process of establishing or regaining identification documents including...