Administrative Coordinator
1 month ago
Position Summary
The responsibility of the Administrative Coordinator “AC” is to ensure that the administrative office and all ICM facilities operate smoothly and efficiently. AC duties and responsibilities usually include administrative tasks, receiving and directing visitors, handling basic office tasks, coordination of janitorial, repairs and maintenance work, coordination of Information Technology and ICM devices, auditing agency files for completeness and accuracy, and providing through support to the Team Member Services function. The position will be cross trained with other Departments to ensure continuity and coverage.
Primary Duties and Responsibilities
Oversee all front desk administration
Order and sign for office supplies
Coordinate and mail all employee birthday cards and employee tenure recognition certificates
Answer phones and address callers’ requests on a rotation with other department members
Offer customer service on behalf of the organization to supervisors, field staff and ICM customers
Conduct audits of agency records when requested
Coordinate facilities, meals, handouts, etc. related to periodic training and meetings.
Responding to security alarm calls and emergencies and using professional judgment to make decisions regarding emergency situations during business hours
Supply Requests through PASSE – this requires Excel
IT Liaison – coordinate equipment and devices for the agency, troubleshoot IT issues, maintain IT supplies, work directly with 3rd party IT vendor, assist with onboarding IT for new employees
Provide support and administrative assistance to Executive Management
Facility manager at the Merrill & Kanis buildings.
Set up alarm codes
Set up Verizon
Set up eFax
Monthly Expense Report preparation for Office Manager and CEO
Daily Mail
CPR/First Aid/AED Instructor
Autism department employee onboarding coordination
Support function to ICM’s Administration Team Member Services Department. Duties include assisting with New Hire Orientation, background checks, drug tests, licensure requirements, payroll, personnel files, Workers' Comp, employee benefits, 403(b) retirement plan, and other duties as assigned. Must be able to exercise discretion and independent judgment with respect to all Finance & Admin Dept. matters.
Key Competencies
Quality decision making
Effective communication
Superior problem solving
Interpersonal effectiveness
Receptive to feedback
Positive work ethic
Instills trust
Administrative effectiveness
General Requirements for All ICM Employees
Understands and endorses ICM’s mission and vision
Follows all ICM policies and procedures and asks for clarification and explanation when needed
Understands and complies with all HIPAA regulations
Maintains a clean and orderly work environment
Must have a high school diploma or equivalent (some positions require additional education)
Maintains prompt and regular attendance
Job Requirements
Proven experience as administration manager
Familiarity with financial and facilities management principles.
Familiarity with IT coordination
Proficient in MS Office and Excel.
An analytical mind with problem-solving skills.
Excellent organizational and multitasking abilities.
A team player with leadership skills.
Contributes to team effort by accomplishing related results as needed.
Work Schedule
Primarily, the days and hours will be Monday – Friday 8 am to 4 pm. Weekends and evenings as needed if emergencies arise. Hours and workdays will vary to accommodate the needs of the customer and ICM. ICM permits a hybrid approach to working remotely and in-office, as approved by the supervisor.
Travel to other ICM locations, conferences and other work-related activities may sometimes be necessary, but should not exceed 10% of the time.
Qualifications/Specifications
Education:
High School Diploma or GED required
Bachelor's or associate degree in business or management preferred.
Valid driver’s license required
Experience:
Must be 18 years of age or older
Minimum 1 - 3 years’ experience in role
Industry and management experience a plus
Must be able to successfully use technology such as a telephone, tablet, computer, etc.
Must be able to drive an automobile
Company DescriptionAt ICM, our passion for supporting others drives the delivery of our services. Every interaction with customers, employees, and the public should be characterized by kindness, compassion, friendliness, and helpfulness. www.icm-inc.orgCompany DescriptionAt ICM, our passion for supporting others drives the delivery of our services. Every interaction with customers, employees, and the public should be characterized by kindness, compassion, friendliness, and helpfulness. www.icm-inc.org
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