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Healthcare Administrative Coordinator

2 months ago

Little Rock, Arkansas, United States CARTI Full time

The Clinical Services Administrator (CSA) leverages their expertise to effectively manage scheduling and administrative tasks. This role requires a strong understanding of appointment coordination, patient record maintenance, and various clerical functions. The CSA's contributions enable healthcare providers to focus on delivering specialized patient care. This position encompasses a range of administrative and clerical duties that support physicians and clinic staff. Exceptional multitasking skills and meticulous attention to detail are essential for success in this role.

JOB RESPONSIBILITIES:

Collects pre-visit information from patients, families, or healthcare facilities for scheduled appointments. Secures financial updates, documents them in the billing system, completes necessary forms, and obtains required signatures. Verifies and updates patient information while providing assistance to both patients and medical personnel. Proficiently locates and retrieves medical reports and records as needed. Directs patients to financial advisors when billing inquiries arise. Coordinates with social services for patient needs, including transportation and medication requests. Forwards medical records requests to the designated records department. Schedules appointments with referring and future physicians as directed, ensuring all necessary documentation is sent. Maintains up-to-date records of patient appointments and schedules in the system. Investigates instances of missed appointments, documenting reasons and ensuring appropriate follow-up. Reschedules canceled appointments, ensuring all patients receive timely follow-up. Keeps daily records of completed tasks to provide data for monthly reporting. Conducts regular reviews of patient information to update electronic medical records or billing systems, notifying relevant personnel as necessary. Welcomes, screens, schedules, and directs patients, ensuring they are acknowledged upon arrival. Prepares and manages correspondence, responding to routine inquiries and drafting letters. Oversees the operation of the front office multifunction device. Prepares and sends new patient packets, including informational materials. Engages in cross-training to learn about other clinic operations. Processes electronic medical record messages and manages worklist queues.

ADDITIONAL REQUIREMENTS: Travel to satellite locations may be necessary.

SUPERVISORY ROLE: None

EDUCATION AND CERTIFICATION:

High school diploma or equivalent. Associate degree in business administration or a related field is advantageous. Valid driver's license required.

EXPERIENCE AND SKILLS:

At least one year of experience in customer service is required; experience in a medical office is preferred. Familiarity with electronic medical record systems is a plus. Strong understanding of medical terminology and office procedures. Proficient in computer skills and operation of basic office equipment. Knowledge of grammar, spelling, and punctuation. Effective time management and organizational skills. Ability to comprehend and follow both oral and written instructions. Clear and concise communication skills. Ability to build and maintain effective relationships with patients, team members, and the public.

REASONING ABILITY:

Capable of addressing practical problems and managing various concrete variables in situations with limited standardization. Ability to interpret a variety of instructions provided in written, oral, or schedule form.

INTERPERSONAL SKILLS:

Must effectively communicate both verbally and in writing. Must interact with physicians and other departmental personnel while maintaining patient confidentiality.

PHYSICAL DEMANDS:

The physical demands described are representative of those required to successfully perform the essential functions of this role. Regularly required to talk or hear. Frequently required to stand, walk, sit, and use hands to handle objects or controls. Specific vision abilities required include close vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment described is representative of those encountered while performing the essential functions of this position. This role may involve potential exposure to infectious diseases, with appropriate vaccinations and safety training provided.

COMMENTS:

This description aims to outline the essential job functions, general responsibilities, and requirements for this position. It is not an exhaustive list of all duties and responsibilities. Other tasks may be assigned, and management retains the right to modify duties as necessary. Reasonable accommodations may be made for individuals with disabilities to perform essential job functions.

SAFETY SENSITIVE:

This position is classified as Safety Sensitive. The essential functions, physical demands, and mental competencies require the employee to maintain a constant state of alertness while working safely.