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Operations Manager

4 months ago

Menlo Park, United States Blue Sky Outdoor Full time
Job DescriptionJob Description

Operations Manager

About the Company:

Blue Sky Outdoor is a well-established, successful, local company that sells high-end shade products and outdoor furnishings, including commercial-grade umbrellas, cabanas, and custom-designed pergolas.   Our clients are upscale consumers, Restaurants, Hotels, Clubs, Design firms, and Contractors. We have been in business for 20+ years, with strong upward sales momentum.

The Opportunity:

 We are looking for an individual to take over all post-sales activities, and day-to-day operations of the company, to ensure our customers receive the best possible experience with our products and services, and that the business runs smoothly.

This is an exceptional opportunity for the right individual to have a significant impact on the success of the business by competently managing all internal and external company resources.

 

Job Description and Responsibilities

Product and Service Expert

The Operations Manager is the in-house expert on all aspects of our products and services, both on the Pergola side as well as on the Umbrella and Furniture side of the business.  This person will know or know where to find specific product specifications as well as how to install and service all our products and be able to train and/or inform others as well as perform minor repairs and maintenance tasks themselves.

Process and Installation Manual. The Operations Manager is responsible for developing and maintaining a detailed manual that outlines all business processes, as well as all installation and service procedures. This manual will be an integral part of training new employees and subcontractors.

Website. The Operations Manager, as the in-house product expert, is responsible for updating and adding new products to our websites, and ensuring all product information and links are up to date. In addition, the Operations Manager will write content that showcases our knowledge and provides useful information for our customer base.

 

Project Management

The Operations Manager will recruit, train, and manage internal warehouse and delivery staff as well as external sub-contractors and potentially an internal team of installers for the pergolas.  

The Operations Manager is the key liaison and manages all post-sales communications with our Vendors, Contractors, Salespeople, and Delivery staff.

For all products:

The Operations Manager will be able to answer or track down answers to any questions that arise in the field from sub-contractors and our internal installers, as well as assist customers with product issues that arise after a product is installed/delivered.

 

For Pergolas:

  • The Operations Manager will meet on-site with all Pergola clients after each sale is closed to establish a relationship, to make sure all necessary details of the project are defined and agreed to by all parties, and to set expectations.
  •  
  • The Operations Manager will take the installer foreman to the job site sometime before the installation begins to familiarize them with the project details and introduce them to the client.
  •  
  • The Operations Manager will be present on-site on the first day of the installation, and you will make frequent visits to job sites to inspect progress, manage installers' progress, and keep customers informed.
  • The Operations Manager will be present the day the project is completed, along with the installer to go over the operation of the system with the customer and ensure that the customer is completely satisfied with the outcome.
  • The Operations Manager will take pictures of all projects after completion, and in some cases, work with a professional photographer to get images of exceptional projects.
  • If a job calls for a permit, the Operations Manager will research to make sure that the pergola will conform to all codes,  you will then file for all permits and answer any/all questions that may arise from the planning and building departments, with assistance from engineering and other experts.

 

Logistics

  • The Operations Manager will utilize digital management tools; including Pipedrive, Monday, OneDrive, Project Status spreadsheets, QuickBooks, etc.
  • The Operations Manager will check all contracts and invoices to ensure that orders placed correctly match all specifications of a customer's order, and you will check Vendor acknowledgments to ensure they match our Purchase Orders.
  • The Operations Manager will track our vendor production status, work with vendors on the timing of shipments to bundle orders for maximum cost efficiency, and when appropriate ensure that we are getting the most competitive shipping rates, and arrange the shipping with our shipping agents.  
  • The Operations Manager will keep customers informed of expected delivery dates.
  • The Operations Manager will check all product deliveries to our warehouse and organize and label products for accurate delivery to our customers.
  • The Operations Manager will arrange shipping to customers from our warehouse to areas outside our local delivery area (eg. So. Cal and Hawaii).
  • The Operations Manager will manage the installation and delivery schedule for all our products, as well as manage the daily task list for delivery and warehouse staff.
  • In managing deliveries, you will figure out the most efficient routes and staffing required for deliveries and communicate with delivery staff and customers.
  • The Operations Manager will schedule part-time employees and keep track of their hours
  • The Operations Manager will manage spare parts inventory, and keep parts organized and labeled.

Product Procurement. The Operations Manager is responsible for ordering all auxiliary materials needed for a project (such as lights and heaters ) and will manage the shipping and delivery of those materials to our warehouse and ultimately to the job site.

For Pergolas, the Operations Manager will Coordinate with other contractors that may be working on a project site alongside our installation team, such as landscape contractors putting in a hardscape or deck in or around where our pergola will be installed.

 

Customer Success

The Operations Manager understands and prioritizes customer service and knows that everything we do is to serve the needs and expectations of our customers.

The Operations Manager is the key person responsible for communicating with customers after a sale is made to make sure they understand and are informed of the timeline and process from post-sales to delivery to finished installation/set-up.

Qualifications and Skills

  •  You are exceptionally well organized, think logistically, and have an eye for detail while being able to stay focused on the big picture.
  • You possess project-management and problem-solving skills with a roll-up-the-sleeves, get-it-done attitude.
  • You are proactive in figuring out what needs to be done and then follows through to make sure everything gets done to keep the company running smoothly.
  • You are tenacious and driven to follow up on the details to ensure nothing falls through the cracks.
  • You are comfortable with and enjoy wearing multiple hats, as this job requires a broad range of skills that vary day-to-day and often minute-to-minute.
  • You have an entrepreneurial work ethic, and when other resources are not available, a willingness to do things yourself to get the job done.
  •  You possess clear and concise written and verbal communication skills.
  •   You are comfortable and capable of working with online business applications, such as QuickBooks, Pipedrive (or a similar CRM), and Excel, and possess the willingness and the aptitude to quickly learn new technologies.
  •  You are a team player, with a positive attitude and an upbeat personality with demonstrated strong interpersonal skills
  •  You are an inspirational manager who leads by example.
  •  Experience in the  Building Products and/or Outdoor Furnishings industries would be beneficial but not essential.

Benefits:

Paid Vacation

Paid Time off

Health Insurance

Company DescriptionBlue Sky Outdoor is a well-established, successful, local company that sells high-end shade products and outdoor furnishings, including commercial-grade umbrellas, cabanas, and custom-designed pergolas. Our clients are upscale consumers, Restaurants, Hotels, Clubs, Design firms, and Contractors. We have been in business for 20+ years, with strong upward sales momentum.Company DescriptionBlue Sky Outdoor is a well-established, successful, local company that sells high-end shade products and outdoor furnishings, including commercial-grade umbrellas, cabanas, and custom-designed pergolas. Our clients are upscale consumers, Restaurants, Hotels, Clubs, Design firms, and Contractors. We have been in business for 20+ years, with strong upward sales momentum.