Front Desk Coordinator/Front Office Manager
1 month ago
We are seeking a highly motivated and enthusiastic Front Desk Coordinator/Front Office Manager to join our team at the Dermani Medspa North Buckhead Chastain location Dermani Medspa is a reputable medspa that originated in Atlanta, GA. We are a fast growing company that focuses on providing wonderful customer service, and scientific evidence based aesthetic services to our patients.
This is a full time position that can average 35-40 hours a week, operating in 10 hours shifts. We are open to hiring the appropriate candidate for this position as a front desk coordinator, and then promoting to a front office manager, if there is the potential and drive to progress within the company. Our hours of operation are Monday through Friday, 9:00-7:00, Saturday 9:00-5:00.
Responsibilities:
Creating a welcoming atmosphere in the lobby. Most importantly, providing quality customer service to our patients
You will coordinate and oversee all facets of front office duties; providing a knowledgeable check-in and check-out process, rescheduling, taking payments, signing up clients for memberships, coordinating and communicating with providers, etc
Manage patient information and accurately documenting in patient profiles
Answering phone calls with professionalism, politeness, and positivity
Respond to daily incoming emails and inquiries
Keep the front desk and lobby area clean and organized. Light cleaning during downtime
Open and close the front desk/lobby area
Communicate regularly with Clinical Director regarding any client situations seen through emails, messages, or interactions at the front desk
Maintain a business professional appearance with attire, hair, make-up, etc
Prospecting for new clients/members to grow the business
Manage front desk coordinators schedules
Office supply inventory and retail inventory management
Review client accounts for accuracy
Adhere and has full knowledge of Dermani MEDSPA® Front Office Manual, services, and memberships details
Field phone calls regarding client’s accounts
General accountability for all front office activities in the facility
Qualifications:
The ideal candidate should have a minimum of 2 years of customer service or front desk experience, with a preference for those with prior experience in an aesthetics/med spa or healthcare environment
Strong knowledge or familiarity with aesthetic treatments, medical grade skincare products, and trends in the aesthetic, beauty, and wellness industry
Sales and commission driven
Focused on contributing to the growth of our company
Ability to work cohesively with others and be a team player
Ability to complete and prioritize duties without supervision
History of strong work ethic, punctuality, good attendance, and reliability
Proficiency in using office software, POS, and scheduling systems, experience with ZENOTI software is a plus
High school or equivalent (Required)
Customer service: 2 years (Required)
Managerial/supervisor experience: 1-2 years (Required)
Med spa/aesthetic/healthcare experience: 1-2 years (Required)
Schedule:
10 hour shift (4 days a week)
Benefits:
Paid Training
Hourly and commission pay
Employee discount
Opportunities for advancement
Health, dental, and vision insurance
401(k)
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