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HR Specialist I
2 months ago
Job Title : HR Specialist I
Location : North Chicago, IL 60064
Contract Duration : 06+ Months Contract with possibility to extend
Main Responsibilities:
· Answers general questions and redirects misplaced calls
· Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions
· Guides HR Employee Self-Service and Manager Self-Service transactions
· Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed
· Inputs data into Workday to transact on customer requests
· Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required
· Documents all employee inquiries, issues, and transactions in case management tools as required
· Participates in continuous improvement workshops and projects as requested
· Participates in ad hoc projects as required
Qualifications
Qualification Requirements:
· High School Diploma or GED Equivalent.
· 1+ years experience within Human Resources.
· 1+ years experience in customer service.
· Preferred qualifications:
· Strong customer service and interpersonal skills
· Familiar with HR service and processes as well as HRIS tools and systems
· Able to navigate computerized data entry systems and other relevant applications
· Able to follow standard procedures and processes
· Able to escalate issues timely to the right group.
· Ability to handle confidential and sensitive information