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Technical Support Specialist

2 months ago

Augusta, United States HireVenture Full time
Job DescriptionJob Description

Our client is dedicated to delivering innovative solutions and exceptional customer service. With a commitment to excellence and a focus on continuous improvement, our client is seeking a skilled Technical Support Specialist to join their dynamic team.

Position Overview:

As a Technical Support Specialist, you will play a key role in providing technical assistance and troubleshooting support to customers, ensuring the successful implementation and operation of our client's products or services. You will be responsible for resolving technical issues, answering inquiries, and delivering high-quality customer service to enhance the overall customer experience.

Key Responsibilities:

  • Provide technical support to customers via phone, email, chat, or remote assistance tools.
  • Troubleshoot hardware and software issues related to our client's products or services, diagnosing problems and identifying solutions.
  • Guide customers through the installation, configuration, and setup of products or services, ensuring optimal performance and functionality.
  • Document and track customer inquiries, issues, and resolutions using a ticketing system or CRM software.
  • Collaborate with cross-functional teams, including product development, engineering, and quality assurance, to escalate and resolve complex technical issues.
  • Stay informed about product updates, enhancements, and technical specifications, maintaining a thorough understanding of our client's offerings.
  • Provide training and guidance to customers on product features, functionality, and best practices.
  • Participate in the development and improvement of support processes and documentation to enhance efficiency and effectiveness.
  • Continuously strive to exceed customer expectations and deliver exceptional service that fosters long-term customer relationships.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field; relevant certifications or equivalent experience may be considered.
  • Proven experience in technical support or customer service, preferably in a technology-related industry.
  • Strong technical aptitude and troubleshooting skills, with the ability to analyze and resolve technical issues effectively.
  • Excellent communication and interpersonal skills, with the ability to explain complex technical concepts in a clear and concise manner.
  • Familiarity with hardware, software, networking, and operating systems
  • Customer-focused mindset with a passion for delivering superior service and support.
  • Ability to work independently with minimal supervision and collaborate effectively in a team environment.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Experience with ticketing systems or CRM software is preferred.

Apply Today

Join our client's dedicated team and contribute to providing best-in-class technical support to customers. 

If you are a proactive and customer-oriented individual with a passion for technology and problem-solving, we invite you to apply for the Technical Support Specialist position.

We thank all applicants for their interest. 

Please note, only those selected for an interview will be contacted. All others will be considered for future placement opportunities.

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Disclaimer: This job description is intended to provide a general overview of the responsibilities and requirements of the position. It is not an exhaustive list of all duties, responsibilities, and skills required. The company reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Equal Employment Opportunity: HireVenture is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Confidentiality Notice: This job description and any accompanying attachments are confidential and may contain privileged information intended solely for the use of the individual or entity to whom they are addressed. If you have received this communication in error, please notify the sender immediately and delete the original message.

Copyright: This job description is copyrighted by HireVenture. Unauthorized use, reproduction, or distribution of this material is strictly prohibited without the written consent of HireVenture.

Note: The information provided in this job description is subject to change without notice. Please refer to the latest version of the job description available on our website for the most up-to-date information.

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