Desktop Support Administrator

1 month ago


Reno, United States Kromer Investments Full time
Job DescriptionJob Description

We are looking for a full-time Desktop Support Admin to join our growing team As a Desktop Support Admin, you will be responsible for ensuring proper computer operations and good customer service so that end users can accomplish organizational tasks.

  • Duties and Responsibilities:
  • Assist internal staff and provide a high level of customer service and support as it relates to responding to help desk requests.
  • Troubleshoot and deliver solutions to common software problems. Determine when to escalate an issue to the next level required.
  • Work with software vendor's support team to troubleshoot and resolve new issues.
  • Constantly monitor and manage the help desk ticket queue and respond to requests in a timely fashion, logging both the problem and resolution in the ticket.
  • Create a knowledge base and ensure that it is maintained with complete and accurate information.

Set-up and Troubleshoot:

  • Network and local printers
  • Workstations and mobile devices
  • Internet issues (Cisco/Meraki)
  • Check scanning devices connected to Computers (formatting, installing software/hardware)
  • Set up and manage Azure/Entra ID Accounts
  • VoIP phone systems

Essential Skills/ Experience:

  • Must have the ability to be patient, friendly, and kind in all situations.
  • Needs to be comfortable working with people from all departments, including managers and executives, in person, on the phone, and via email.
  • Must be a well-rounded team player, who is reliable, and willing to contribute in various projects when needed.
  • Ability to troubleshoot and resolve software issues that may be impacting the productivity of any and all employees.
  • Ability to assess impact of incoming requests and prioritize them in a fast paced, high-pressure environment.
  • Tech-savvy and able to quickly learn new software.
  • Able to work independently, perform research, analyze data, identify trends, take and recommend appropriate actions with minimal supervision.

Benefits:

  • Health insurance (medical, dental, & vision)
  • PTO, Paid holidays, Paid sick days
  • 30% Rental Discount


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