IT Support Specialist
2 weeks ago
In this role, you will be responsible for delivering precise and timely solutions to end-user computing and networking challenges of basic to moderately complex nature, ensuring optimal productivity for users. You will execute maintenance and restorative actions either remotely or on-site to resolve issues, utilizing fundamental troubleshooting and technical expertise.
- Maintain comprehensive records and data concerning end-user challenges within the tracking system, adhering to established policies and standards.
- Foster a collaborative relationship and understanding of the dedicated support area to communicate effectively, both verbally and in writing, with clients and management.
- Engage in the development, execution, and completion of small-scale projects while documenting processes and procedures in line with corporate standards. Assign project responsibilities to suitable team members and provide updates to supervisors and clients.
- Undertake additional tasks as assigned.
Qualifications:
To be considered for this position, candidates should possess:
A Bachelor's Degree in Computer Science, Information Technology, or a related discipline; or equivalent professional experience. (Typically, four years of additional related, progressive work experience would be required for candidates applying for this position who do not hold a Bachelor's degree. A minimum of two years of directly related technical experience is essential.)
- Fundamental hands-on experience in a technical support capacity, including desktop PC support responsibilities.
- Demonstrated basic competency in troubleshooting desktop device conflicts, connectivity challenges, and application issues within a Windows operating system in a Novell environment.
- Effective verbal and written communication skills.
- Ability to work independently as well as collaboratively with others.
- A+ Certification.
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